Guest Services Representative

The crown jewel of the Emerald Coast, Emerald Grande, is looking to fill a full-time guest services representative position at our front desk. Looking for an outgoing, friendly, trustworthy, eager, fast-paced, detail orientated, effective communicator, who is willing to work weekends and holidays. Computer literacy and proper phone etiquette are a must. Benefits include but are not limited to: Paid Time Off & Insurance - Medical, Dental, Vision & 401K.

Experience is preferred, but not mandatory for hospitality students and recent graduates. Please email resume for consideration.

Responsibilities:

• Start each by completing daily checklist duties. Ensure each work station is fully stocked with check-in materials and supplies.
• Review departure and arrival reports to ensure room moves are given priority. Verify an email was sent by Night Auditors to Housekeeping of room moves.
• Read Front Desk Inbox emails and all Folio Messages for Departing and Arriving Guests.
• Check-in arriving guests; verify identification of guests with driver’s license or military ID. Process credit card for remaining balance on account and pre-authorization for incidentals. Verify length of stay and number of persons staying in room. Have guests complete and sign registration card. Provide guests with room keys, explain property layout and amenities material. Enter data from registration card into IQWare and file completed registration card in bucket.
• Check-out guests; accept room keys and print two copies of receipt. Have guests sign copy of receipt and retain executed copy for audit packet. Provide guests with second receipt copy. Encourage guests to visit us again soon.
• Answer with confidence: guest’s questions regarding the Emerald Grande, Regatta Bay, SWOOP Fishing, Legendary Inc/Marine, Harborwalk Marina, Harborwalk Village, city wide restaurants, shopping, post-office, banking, etc.
• Stay abreast of current and upcoming events and disseminate accurately to callers and guests.
• Housekeeping and Maintenance; keep in constant communication with the housekeeping and maintenance departments for updates on clean and working rooms.
• Demonstrate flexibility in satisfying customer demands in a high volume department.
• Emailing correspondence to guests (Reservation confirmations, folios, etc.) scanning, copying, data entry, sending and receiving faxes and other administrative tasks as assigned by management.
• Concise and accurate message taking.
• Other duties as assigned.

Job Type: Full-time

• How many years of Customer Service experience do you have?
• How many years of Front Desk experience do you have?
• Are you willing to undergo a background check, in accordance with local law/regulations?
• Which shifts are you available to work?

Job Type: Full-time