What are the responsibilities and job description for the Hospitality Manager position at Legends Barbell?
If you are passionate about customer service, fitness, and creating an exceptional experience for members, we encourage you to apply for the Hospitality Manager position at Legends Barbell. The Hospitality Manager is an experienced and energetic individual seeking to create an exceptional experience for our members. This position helps ensure high levels of customer service. As the Hospitality Manager, you will oversee a variety of service-related tasks, such as managing front desk operations.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Greet and farewell each member, prospective member, and guest with warmth and energy, ensuring a welcoming environment.
- Learn member names to create a personalized experience and provide personalized service based on each member’s needs.
- Verify account statuses.
- Ensure smooth and accurate transaction processes, which include merchandise and membership billing.
- Manage incoming phone calls with professionalism and friendliness, assisting callers with inquiries.
- Process new member sign-ups and verify eligibility for 7-day trials.
- Conduct tours for prospective members, showcasing the facility and services.
- Upsell products and services to members, based on their needs and preferences.
- Handle membership cancellations, updates to member accounts, and guest pass verifications.
- Perform routine checks to ensure the club’s overall wellness, enforcing club rules and maintaining a safe environment for members and guests.
- Demonstrate strong multitasking skills and the ability to perform under pressure in a busy, fast-paced environment.
- Work collaboratively with other team members to create a positive work environment and meet club objectives.
QUALIFICATIONS/REQUIREMENTS
- High School diploma or GED required.
- Must be 18 years of age or older.
- Energetic, friendly, and enthusiastic attitude.
- Excellent communication skills.
- Previous customer service experience is preferred.
- Passion for fitness, health, and wellness.
- Punctual and reliable.
- Ability to work flexible shifts, including early mornings, late evenings, etc.
- Please note: This role requires some holiday and weekend shifts.
- Basic computer proficiency and ability to navigate club systems.
- Strong listening skills with the ability to problem-solve.
- Willingness to work in a dynamic environment and adapt to changing organizational needs..
- Willingness to perform routine and repetitive tasks as part of daily responsibilities.
- Demonstrates professionalism and diplomacy in all interactions.
PHYSICAL REQUIREMENTS/ENVIRONMENT
- Ability to work in an environment with moderate to high noise levels due to music, equipment and member activity.
- Frequent standing, walking, and verbal communication during the shift.
- Must be able to remain stationary for extended periods of time.
- Must be able to occasionally lift up to 50 lbs.
- Exposure to cleaning chemicals during shifts.
Job Type: Full-time
Pay: $20.50 - $24.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
Salary : $21 - $25
