What are the responsibilities and job description for the In-Seat Service Supervisor position at Legends Careers?
LEGENDS
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.
THE ROLE
Under the direction of the In Seat Service Manager, is responsible for the overall operation of the assigned premium outlet. Supervisors provide leadership, direction, and guidance for all frontline outlet staff while upholding all company policies and procedures.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Must maintain a friendly, positive attitude and a professional demeanor always.
- Reports for scheduled event on time and reports to assigned area in a timely manner.
- Fulfills opening and closing duties as dictated by management.
- Ensures that all frontline staff are completing assigned duties to the quality mandated by company standards.
- Resolves guest issues and ensures customer satisfaction.
- Ensures that all supplies are stocked as per set par levels, all work areas and outlets are clean, and frontline staff are conducting themselves in a professional manner.
- Efficiently and accurately completes required paperwork.
- Always maintains a leadership presence in the dining room, bar, and kitchens.
- Works as a team with fellow associates and other service departments within the club and stadium.
- Performs and successfully completes tasks assigned by management.
REQUIREMENTS, KNOWLEDGE, SKILLS, AND ABILITIES:
• Restaurant experience required; orientation and on-the-job training are provided.
• POS and Tapin2 experience preferred
• Must be pleasant, courteous, and enjoy working with people.
• Must be able to work in a team environment.
• Must be able to remain calm under stressful situations.
• Must be able to smile, maintain positive body language, and consistently provide positive guest service.
• Must be able to generalize, evaluations, and decisions without immediate supervision.
• Must be able to accept and carry out responsibility for directions as well as delegate and give direction.
MINIMUM QUALIFICATIONS:
• Must be at least 18 years old
• Must be willing to work hours that vary, according to the event schedule
• Must be able to work at a fast pace
• Must be able to lift and carry up to 50 lbs.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
