Facilities Technician Team Leader

Roles & Responsibilities

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

About the role...

Works under the direction of the Facilities Supervisor and Manager.  The Facilities Technician Team Leader is responsible for leading several other Facilities Technicians to coordinate work requests and manage the work processes related to maintaining the overall appearance, functionality, and operation of the facilities under his or her responsibility. Supports the overall goal of maintaining, a neat, clean, and comfortable work environment within which the customer may carry out their responsibilities with minimal disruption due to facilities-related issues.  Is responsible for the timely completion of assigned tasks.  All functions shall be performed in accordance with Facilities department and LEGOLAND Florida policies, practice and procedures.  The lead position manages all aspects of the position and will operate hand tools and power equipment in a safe, reliable manner.  Performs other maintenance functions within the theme park and assist other maintenance Model Citizens as deemed necessary by the Facilities Supervisor and Manager.

What you’ll be doing...

Supervise, train, lead and mentor a team of Facility Technicians to ensure client requests are fulfilled and primary job responsibilities are performed.

Assist supervisor in conducting regular staff meetings to discuss current and upcoming activities and events, work processes, and business expectations.

Manage team work schedules and time off to ensure proper coverage and workloads.

Expected to be familiar with Merlin policies and procedures and customer policies and procedures as they relate to your position and job description.

Expected to be familiar with the layout of the facilities, location of rides, storage rooms, retail shops, restaurants, data centers, mechanical and equipment rooms and warehouse and loading docks.

Manage the work request system in conjunction with supervisor and Facilities Manager to insure that requests are completed on a timely basis.

Perform spot inspections of the facilities particularly in the customer-facing areas and common areas, and inspect facilities informally for carpet stains, marks on walls that need touch-up, damaged or stained ceiling tiles, bent or broken window blinds, etc.

Perform or oversee daily inspections of each facility to include the exterior and interior of each location and inspect the entire facility regularly and report finding to the supervisor and or Facilities Manager.

Provide weekly and monthly reports to the Facilities Manager; updating him on the current status of any projects, open service requests, and related tasks.

Expected to be familiar with the specifications for, and work with the Facilities Technicians in overseeing and coordinating with service vendors for General Maintenance Services to insure that they are complying with the terms of their contracts and that the overall quality of the property is being maintained in an “as new” condition.

Work in conjunction with the Supervisor and Facilities Manager to prepare specifications, bid packages, and conduct the bid process.

Work in conjunction with the Supervisor and Facilities Manager to prepare take-offs for coming projects to ensure that we have the proper materials to do the job.

Maintain a comprehensive inventory of supplies and materials; properly source and place orders for both routine and emergency items.

Work in conjunction with the Supervisor and Facilities Manager, and Facilities Technicians to coordinate and carry out moves, re-configurations, and furniture requests.

Has working knowledge of common landscape, trees, plants and groundcover; proper horticultural practices and procedures; common irrigation materials and methods.

Keep tools, machines, and all other company equipment in clean and proper working order.

Keep safety as #1 priority.

Completes daily time and material (T&M) cards prior to leaving property.

Assists in preparing and submitting time cards for his/her MCs.

Maintains liaison with fellow maintenance MCs and other departments.

Performs related maintenance work as deemed necessary or required.

Attentive to the safety of self, fellow employees and the public.

Responsible for the safe and efficient performance of MCs.

Attends weekly staff meetings.

Utilize techniques and tools necessary to perform safely while performing their work.

Ensure proper PPE is always used as applicable.

Attend and assist the Supervisor and Facilities Manager in conducting weekly meetings and safety meetings. Observe safety procedures to maintain an accident-free environment.

Expected to know your assigned procedures for various emergency situations and respond accordingly should they occur.

Assist the Supervisor and Facilities Manager with leading the Facilities Operation staff on all assigned projects, goals, routine inspections, work orders and project request.

Assist the Supervisor and Facilities Manager tracking actual expenses, budget reforecast and vendor management.

Physical Demands:

Work in hard to access areas such as uneven terrain and confined spaces.

Requires the use of safety goggles, gloves, ear plugs, respiratory devices and all other PPE when appropriate.

Frequent lifting of moderate to heavy loads (25 – 70lbs). Required to lift and move loads with uneven weight distribution.

Ability to stand for long periods of time, walking to move about the park site, and interact with employees.

Hear with surrounding distracting noises. Noise level to possibly exceed 85 decibels.Work Environment:

Various inside and outside locations with varying temperatures and floor surfaces, may include dirty and dusty environment.

Exposed to wet and/or humid conditions, with extreme hot or cold conditions.Other Job Requirements:

Performs other duties as assigned.

Must be willing to work flexible hours, including evenings, holidays and weekends to support resort operations.

Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.

Attendance is a mandatory function of this job.

Qualifications & Experience

Who we’re looking for...

Requires a minimum of three to five years of facilities and building maintenance experience and/or related trade experience.  Ability to multi-task and problem solve in a fast-pace, changing environment.  Experience leading a team of facilities management personal. Requires the ability to maintain a friendly, polite, service oriented demeanor.  Will be required to interact with the public and fellow employees. Ability to effectively communicate in English both verbally and in written form.   A positive attitude and willingness to learn.  Demonstrated ability to help develop and train personnel under his/her supervision with an emphasis on teamwork. Requires strong organizational skills with an emphasis on effective decision making and the ability to observe and remember details. Knowledge of job requirements and the essential tools and equipment required to perform the above job description.

Education:

High school graduate or General Education Degree (or equivalent education and experience) is required.

Benefits

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

Pay Range