What are the responsibilities and job description for the Crisis Specialist position at Lehigh Valley Adult Services?
The Crisis Specialist (CS) will provide support and work with LVAS consumers during high-stress situations. The CS will also provide suggestions and pro-active intervention strategies to avert crises. The CS will respond to crisis and act as incident commander and primary point person for all crises.
Essential duties and responsibilities include but are not limited to:
- Deterrence from aggression, assault, violent acts, or other types of crime.
- Suicide prevention and prevention of self-inflicted injuries.
- Mediation with Staff and the Consumer.
- Proper documentation (Reports, Contact notes, MAR’s, and ISP’s etc.…).
- Behavior de-escalation and mental health assessments.
- Other duties as assigned.
Qualifications
- Ability to train and teach others
- Crisis management
- Strategic Management
- Compliance
- Strong analytical skills and attention to detail
- Ability to function well in a high-paced and at time, stressful environment
- Excellent verbal, non-verbal and written communication
- Capability of lifting without restrictions
- Ability to work independently and as a competent team player
Hours
- In-person, face to face basis. By phone only if appropriate to the crisis.
- Full time, possible weekends
Education and /or Experience
- Bachelor’s degree preferred
- Minimum of 5 years’ experience working with at-risk adults with ID
Language Skills
Ability to read and interpret documents such as procedure manuals and work instructions. Ability to write routine reports and correspondence.
Other Skills and Abilities
Must have customer service skills and the ability to work independently
Certificates, Licenses, Registrations
Current driver’s license
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For the most part ambient room temperatures, lighting and traditional office and home equipment as found in a typical residential environment.
