What are the responsibilities and job description for the Logistics Administrator position at LEIDOS, INC.?
We are seeking a highly organized and detail-oriented Logistics Administrator who is responsible for ensuring smooth and efficient support for customer service inquiries related to logistics, including inventory, repairs, returns, and field servicing. This role serves as a central point of contact between internal departments and external service providers, ensuring that issues are resolved promptly and that logistics operations maintain a high level of accuracy, compliance, and customer satisfaction. Primary Responsibilities: Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests. Track and manage the status of logistics actions to ensure timely and effective resolution. Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions. Assist in developing or following existing company guides and protocols for servicing and repair processes. Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams. Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules. Ensure all logistics activities comply with internal standards and customer service expectations. Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements. Basic Qualifications TS/SCI w/Poly clearance is required. High school diploma or equivalent. Minimum of 5 years of relevant experience in customer service, technical support, or service operations. Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently. Experience managing and maintaining repair/service logs, records, and case documentation. Proficient in handling customer inquiries, order processing, and case management using CRM systems. Solid understanding of standard operating procedures (SOPs) and service workflows. Excellent communication skills, both verbal and written, for internal and external stakeholder interaction. Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff. Preferred Qualifications Associate degree or higher in business, logistics, customer service, or a related field. Experience with enterprise CRM or ERP systems (e.g., Salesforce, ServiceNow, SAP). Knowledge of technical support or help desk environments, especially in product service or repair. Familiarity with change management principles and process improvement methodologies. Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination. Strong analytical skills and experience in report writing and tracking key service metrics. Prior leadership experience in a customer service or operations team setting. EC-DAS Original Posting: June 9, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $50,700.00 - $91,650.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Salary : $50,700 - $91,650
