Mortgage Servicing - Customer Service Representative - Indianapolis

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures. What’s in it for you? Monday - Friday schedule with no weekend work Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans Immediate and ongoing training to support your success Discounted Leidos stock purchase and other Employee Discounts Company-wide career mobility Company-sponsored Public Trust eligibility upon hire Voluntary overtime may be available based on business needs Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year 11 paid holidays per year Mortgage Servicing opportunities available: Full-time (30 - 40 hours a week) 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs) As a Mortgage Servicing Customer Service Representative, you will: Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests Follow standard operating procedures for various topics, systems, and contact channels Document all of your contacts in a database Keep up to date on FHA mortgage processes and procedures To be a successful Mortgage Servicing Customer Service Representative, you will possess: The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients Excellent time management skills and dependability Strong written and verbal communication skills, including telephone etiquette Keyboarding proficiency of at least 40 words per minute Required Qualifications: High School diploma or General Educational Development (GED) certificate Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist) Minimum of 1 year of contact center experience or telephone customer service experience. Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Ability to work an 8-hour shift (including a 30-minute lunch break), Monday – Friday, based on business needs Desired Qualifications: FHA knowledge/experience Contact Center experience (Omnichannel) Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. **The pay for this position is $18-$20 per hour.** This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits. HUDFHA Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.” Original Posting: July 30, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Salary : $18 - $20