What are the responsibilities and job description for the Warranty Representative position at Lennox International?
Company Overview
At Allied Air Enterprises, we're proof of how effective good people can be. We've based our entire business on hiring talented, dedicated professionals and giving them the resources needed to thrive. Having the right people can elevate the attitude, ideas, quality and commitment of any facility, and we're proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees’ creativity and their desire to improve the world. We believe they help us create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day.
Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We’re committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It's an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Sounds like the kind of team for you?
Job Description
WHAT YOU’LL BE DOING:
Warranty Claims Analyst is responsible for processing and analyzing warranty claims submitted by Distributors. This role involves evaluating claims for validity, ensuring compliance with warranty policies and procedures.
Responsibilities include, but not limited to:
- Review and process warranty claims.
- Liaise with Distributor and internal departments to resolve claim issues and provide updates.
- Generate and maintain reports on warranty claims, including trends and performance metrics.
- Identify opportunities for process improvements and contribute to the development of best practices for warranty claims management.
Qualifications
WHAT WE ARE LOOKING FOR:
- Requires a high school diploma or an equivalent combination of education and experience.
- Ability to work independently and as part of a team.
- Familiarity with warranty policies
- Ability to navigate SAP and other relevant applications.
- Strong analytical skills, attention to detail, excellent communication skills, and proficiency in Microsoft Office Suite (especially Excel).
WHAT WE OFFER:
Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401k with company matching
- Employee stock purchase program
- Community involvement opportunities
- Robust employee assistance program
- And much, much more!
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