What are the responsibilities and job description for the Remote Housing Support Specialist position at Lensa?
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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Housing Support Specialist
Schedule: Monday- Friday 11am-8pm EST
PRIMARY PURPOSE : To serve as the primary point of contact for policyholders during their temporary housing stay, ensuring exceptional service and timely coordination of lease extensions, furniture logistics, and move-out processes. This role supports displaced renters and coordinates with landlords, adjusters, and vendors to ensure smooth transitions and effective problem resolution during the housing period.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of customer service experience required. Experience in insurance, hospitality, billing, or housing support strongly preferred.
Skills & Knowledge
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Remote Housing Support Specialist
Schedule: Monday- Friday 11am-8pm EST
PRIMARY PURPOSE : To serve as the primary point of contact for policyholders during their temporary housing stay, ensuring exceptional service and timely coordination of lease extensions, furniture logistics, and move-out processes. This role supports displaced renters and coordinates with landlords, adjusters, and vendors to ensure smooth transitions and effective problem resolution during the housing period.
ESSENTIAL FUNCTIONS And RESPONSIBILITIES
- Serves as the central liaison for all housing support inquiries, including lease extensions, renter concerns, and service-related requests.
- Coordinates adjuster and policyholder communications throughout the housing lifecycle.
- Manages service requests and product replacements with third-party vendors (furniture, housewares, etc.).
- Maintains accurate client ledgers and updates for billing and invoicing.
- Oversees all aspects of the move-out process: Initiates and tracks lease extension requests.
- Oversees all aspects of the move-out process:
- Initiates and tracks lease extension requests.
- Sends official notices to landlords and policyholders.
- Schedules and confirms vendor pickups for furnishings.
- Coordinates collection and release of security deposits.
- Investigates and resolves damage disputes tied to property or furnishings. Proactively identifies, escalates, and supports resolution of urgent or sensitive matters.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
Education & Licensing
High school diploma or GED required.
Experience
Two (2) years of customer service experience required. Experience in insurance, hospitality, billing, or housing support strongly preferred.
Skills & Knowledge
- Strong customer service skills with the ability to handle high-stress situations empathetically and professionally.
- Excellent verbal and written communication.
- Demonstrated attention to detail in managing financial ledgers, lease records, and client communications.
- Proficiency with Microsoft Office and internal platforms; quick to learn new systems.
- Strong math and critical thinking skills.
- Ability to work independently, prioritize, and meet tight deadlines
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work independently or in a team environment
- Ability to meet or exceed Performance Competencies
- Bi-lingual English/Spanish a plus.
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
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