What are the responsibilities and job description for the Refund-Return Processor I position at LERETA, LLC?
The Refund/Return Processor I processes and researches refund/return checks received from the taxing authority by using the required customer guidelines and adhering to the Service Level Agreement. The role exercises strong decision-making skills to complete tasks and make penalty determinations and achieves complete resolution with agency and/or homeowner’s escrow account.
Tax Procurement
- Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions
- Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
Workflow Management
- Effectively monitors, reports, and communicates status of work assignments and statistics to supervision
Customer Service
- Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner
Quality Control
- Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Refund/Return Team standards are met
- Accurately prepares production/statistical reports as applicable
This position will perform other duties as assigned based on the needs of the department.
SALARY RANGE $15.41 - $19.26
Salary : $15 - $19
Accounting Processor
Robert Half -
El Segundo, CA
