What are the responsibilities and job description for the Senior Client Success Manager position at LERETA, LLC?
Job Details
Description
Customer Service / Client Retention
- Focuses on client retention by working with all teams to ensure LERETA is providing extraordinary service to the client
- Establishes at a minimum, monthly tracked personal contact with the assigned client base
- Maintains a thorough understanding of LERETA’s most current services / site capabilities and ensures that supporting staff is also aware and communicating the capabilities to the client
- Ensures that clients receive the maximum benefit according to their needs, expectations, and Service Level Agreements (SLA’s)
- Implements and maintains an effective system in order to track issues and ensure prompt response / resolution
- Research options and works with the appropriate LERETA teams until issue(s) are resolved
- Maintains knowledge of client’s servicing systems
- Maintains knowledge of client’s business rules, processes, and procedures
- Builds and maintains relationships with client senior management
Salary range: $68,347 - $101,255
Salary : $68,347 - $101,255