What are the responsibilities and job description for the Technical Support Specialist position at Level 10 Solutions?
Technical Support Specialist
Level 10 Solutions is seeking a skilled and motivated Technical Support Specialist to join our growing team. This role is essential in delivering comprehensive end-user and workstation support, including installation, maintenance, and troubleshooting of hardware and software. You’ll also engage in network monitoring, security analysis, and a variety of IT tasks that ensure the stability and security of our clients' systems.
Location: Jacksonville, FL (On-Site)
Key Responsibilities:
- Manage incoming calls, system alerts, and user requests, ensuring prompt logging and resolution using our PSA system.
- Provide both remote and on-premises support to clients with a focus on timely issue resolution.
- Deliver end-user and workstation support, including installation, maintenance, and troubleshooting.
- Perform account management tasks such as password resets and security group modifications.
- Participate in network monitoring and proactively address security threats.
- Deploy security products and solutions under supervision.
- Coordinate with vendors for technology support and equipment repairs.
- Stay current with operating systems, network infrastructure, and security best practices.
- Assist in training and onboarding new staff.
- Participate in on-call rotation as assigned.
Required Microsoft Certifications:
An ideal candidate must have at least one of the following fundamentals certifications and at least one intermediate certification (MS-900 and SC-900 preferred). An exceptional candidate would have the fundamentals prerequisites along with the MD-102 and/or MS-102 certification, proving their expertise in administrator capabilities within the Microsoft 365 ecosystem.
- MS-900: Microsoft 365 Fundamentals
- AZ-900: Microsoft Azure Fundamentals
- SC-900: Security, Compliance, and Identity Fundamentals
- MD-102: Endpoint Administrator Associate
- MS-102: Administrator Associate
Job Requirements:
- Minimum two (2) to three (3) years’ experience at an MSP required.
- Ability to travel to client sites as needed.
- Strong customer service and problem-solving skills.
- Ability to work in-office daily.
- Self-motivated with minimal supervision required.
- Technologically savvy with a detail-oriented mindset.
- Excellent collaboration and communication skills.
- Analytical thinker with a passion for troubleshooting.
- Adaptable to new technologies and evolving processes.
Compensation Package:
- Hourly Rate: $25-$30/Hour (determined by experience)
- Overtime Pay
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Full-Time (Expected hours: 40/week)
- 8-hour shift
- Monday to Friday
- On-call rotation
Salary : $25 - $30