IT Service Coordination Engineer

Leverage IT Consulting is a regional IT management company with offices in Reno and Sacramento. We provide our Clients professional IT services by applying proven IT management principles, IT Best Practices, and technologies required to significantly enhance the performance of, and improve service and support for our client’s IT technology, security, applications and infrastructure.

This position is located in Sacramento, CA

We are an Open Book Management company where we work with the entire company to openly share the company’s performance, direction and decisions that make us a best-in-class technology service business. We provide business success incentives, profit sharing, Engineering SLA incentives, a matching 401K plan, health benefits, company celebrations, and supportive individual development. We provide professional technology careers; we do not provide a place where people clock in, clock out and just collect a paycheck. We foster an environment of lifelong learning, continual advancement and professional growth. We share in the success of our company, as our company grows and becomes more successful, we share in that success. We work as a high performing team.

The IT Service Coordination Engineer is an entry level engineering role within our Client Technical Service and Support Team. Success in this role is dependent on the ability and desire to learn and deliver high quality technology services and support. We provide extensive training, career development support and a team environment where success is rewarded. A professional attitude and providing outstanding Client Service is critical.

Our IT Engineers are responsible for the support, design and implementation of client internal systems. We support and deliver on-prem, hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. This relates to all technology including workstations, on-prem servers, cloud-servers, printers, networks, and vendor specific hardware, line of business software, and software as a service solutions.

A professional attitude and providing outstanding Client Service is critical.

Essential Duties and Responsibilities include the following:

• Provide IT Help/Service Desk coordination and support, answer incoming calls, create tickets, assist IT Team to address Client service requests
• Address Client requests Install, remove, test and configure PC operating systems, software and hardware
• Troubleshoot hardware and software issues remotely, in person and via phone.
• Intermediate desktop/PC troubleshooting skills. Ability to diagnose basic IT and computer desktop systems and hardware issues
• Service ticket processing, troubleshooting & research business application, PC, server and network hardware errors
• Responsible for meeting Client Service (SLA) goals for our service ticket processing
• Intermediate knowledge of the Microsoft Office Suite and Microsoft Outlook
• At the top of your cover letter please tell us about your first PC

Candidates must be familiar with all of the following:

• Microsoft Office suite and Office 365
• Intermediate knowledge of Microsoft Windows Desktop OS
• AV and Anti-SPAM products
• Printer troubleshooting

Desired Experience

• Help Desk and Desktop support
• Basic Networking troubleshooting
• Experience utilizing PSA (ticketing) solutions (ConnectWise Manage preferred)
• Experience utilizing RMM (monitoring) software (ConnectWise Automate preferred)
• Understanding of IT principles and an ability to communicate technical concepts effectively to varied audience
• College/Technical education, AA or BS degree
• Customer/Client service experience and training

Benefits:

· 401(k)

· Dental insurance

· Health insurance

· Paid time off

· Vision insurance

NOTE: We utilize a candidate testing process that helps ensure that we align your skills with the correct role. To APPLY for this role and start this process go here:

 https://www.ondemandassessment.com/link/index/JB-FQAHNZ5LZ?source=LinkedIn