Director, Retail Employee Experience

We're looking for a Director, Retail Employee Experience to help reimagine the end-to-end employee experience for our retail teams through learning, development and communication. You will lead our Retail Communications & Events team, as well as our Retail Learning & Development team to develop a comprehensive communication & learning strategy that encompasses all aspects of our business. You will provide support to our US & Canada retail fleet of more than 5,000 employees. This role will play a critical role in creating a culture where employees feel informed, recognized, engaged and supported in their growth and development. This position has a high level of visibility and involved regular interaction with senior leadership. You will manage a team of two direct report and this role reports to the Senior Director, US Retail & Omni Channel Operations.

Key Responsibilities / Tasks

• Lead overall communication strategy and content development for all retail stores, including consumer experience, operations, compliance, recognition, engagement, and task management.
• Create executive presentations, including speeches, letters, key messages & videos for Regional Directors & SVP of US DTC.
• Own & manage all field events, including District Manager meetings and Field Leadership Conferences.
• Develop and execute a comprehensive field recognition and contest strategy that engages our retail teams and supports business objectives.
• Partner with Global DTC Training team, US DTC business partners as well as our field leaders to align on training needs, roadmap and execution plans.
• Build a comprehensive learning & development strategy and content library for all levels of our retail field organization (from Stylist to District Manager), including onboarding, service, operational & product training as well as skill development to help our teams grow in their careers with LS&Co.
• Embrace a growth mindset and leverage testing, data, insights and feedback to continue to elevate training programs.
• Develop & deliver training content for a variety of mediums, including e-learning, instructor lead courses, virtual webinars and train-the-trainer sessions.
• Oversee communication and learning management systems and partner with Global DTC & IT teams on enhancements, bug fixes or platform changes that benefit.
• Drive change management in communication and training practices and processes through all levels of the organization.
• Lead, inspire and engage a team of six, including two direct reports.

Desired Skills & Qualifications:

• Bachelor's Degree
• 7-10 years' experiencein learning & development and/or communications. Retail or hospitality experience preferred.
• Strong analytical skills and ability to influence and prioritize training initiatives
• Strategic leader with vision to create training & communication plans for future needs and opportunities
• Ability to partner with and influence all levels of management and employees
• Excellent written and verbal communication skills with the ability to flex to various audiences
• Strong project management and change management skills
• Exceptional customer service skills with the desire to satisfy our internal and external customers
• Strong organizational and leadership skills and the ability to multi-task in a fast-paced environment
• Skilled at prioritizing and working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments
• Strong expertise of Microsoft Office Products including Outlook, Word, Excel, and PowerPoint
• Travel within North America required

Benefits & Perks:

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:

• 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
• Five hours of paid volunteer time per month with nonprofit organizations
• Product discount of 60% off regular-price merchandise
• Paid Family Leave

The expected starting salary range for this role is $142,100-$215,200. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, experience, skills, performance and business needs.

Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role; details relating to a specific role will be made available upon request.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Levi Strauss & Co. is committed to equal employment opportunity, affirmative action, and recruiting and maintaining a workforce that welcomes and respectspeople from diverse backgrounds while enabling our employees to make an impact.We value the unique combination of talents, experiences, and perspectives of each employee, making our collective success possible.

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