Business Office Associate

Job Summary

Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.

Minimum Qualifications

Minimum Education : High School Diploma or Equivalent

Minimum Years of Experience : 1 Year of Experience in a Related Field that Involves Administrative Support and Customer Service Activities

Substitutable Education & Experience (Optional) : Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program

Required Certifications / Licensure : None.

Required Training : None.

Essential Functions

• Maintains positive attitude. Has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice. Tact is required in all communication and the employee is responsible for harmonious relationships.
• Demonstrates the following :

Appropriate communication of information to all ages.

i. Infant - birth to 1 year

ii. Child - 1 year through 12 years

iii. Adolescent - 13 years through 17 years

iv. Adult - 18 years through 65 years

v. Geriatric - over 65 years

Communication

Telephone (Answer, Transfer)

Referrals

Documentation

Enter / Verify / Correct patient demographics and insurance information

General Office Equipment, i.e., fax machine, copier, etc.

Duties & Responsibilities

a. Department Orientation

b. Annual Training

Coding

E&M / basic visits