What are the responsibilities and job description for the Regional Support Specialist position at Lexmark?
Provide operational support for all of Lexmark customers
Regional Support Specialist- STATE
Installs, operates, maintains, repairs and modifies equipment. Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations. Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinate product solution. Assess product needs in accordance with customer specifications. Conducts technical training and product briefing with customers, vendors and company representatives. Acts as local on-site representative to customer's organization.
Provide Field Service repair coverage :
- Complete direct service repairs in local locations as needed for FST / FSE or partners
- Provide backup (scheduled or emergency) coverage for Site-dedicated FSE locations
- Unique travel and perform device repairs nationally, as needed, for specific :
Customer escalations
Deliver Training-related activities :
Deliver with focus on continuous improvement :
Provide field knowledge, issues and findings to product / development engineering
Review open or historical calls and make recommendations to expedite repair or avoid mechanical replacement
Manage or participate in selected projects :
Travel required :
Education :
Experience :
How to Apply ?
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