What are the responsibilities and job description for the AUTOMOTIVE SERVICE DISPATCHER - LEXUS OF COOL SPRINGS position at Lexus of Nashville?
AUTOMOTIVE SERVICE DISPATCHER
Lexus of Cool Springs is looking for our next Automotive Service Dispatcher to join our team.
PAY RATE: $39K plus commission
Benefits:
- Health and dental insurance
- Closed every Sunday and all major holidays
- Paid vacation days
- Paid Lexus training
- Vehicle reimbursement program
- IRA match program
- Christmas club program
Responsibilities:
- Implements and maintains an effective dispatch schedule to technicians to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
- Prioritizes and controls all comebacks to ensure proper and prompt attention
- Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
- Maintains an organized and up-to-date repair log
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer
- Maintains a professional appearance for self and subordinates in accordance with company policy
- Other duties as required
Requirements:
- Ability to quickly acquire in-depth Lexus parts knowledge
- Well-organized, systematic and precise in carrying out job duties
- Communicate effectively with technicians, advisors and customers
- Must be results-driven, highly energized, and customer service oriented
- Possess ability to support a Service team to top-level performance and create a world-class customer experience
Applicants must be at least 19 years old, have a clean driving record and pass a background check and drug screen.
Salary : $39,000