What are the responsibilities and job description for the Scheduling Specialist position at LHC Group?
Summary
We are hiring an experienced Scheduling Specialist.
At Home Healthcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people. You can find a home for your career here.
As a Scheduling Specialist, you can expect:
- to be valued and respected by your team
- a sense of security, incredible team support, and flexibility for true work-life balance
- career development opportunities
Responsibilities
- Monitor productivity, workload, and workflow of the scheduling team and redistribute work where necessary to promote efficiency and timely completion of work.
- Verifies each scheduler has completed organizing/routing, requested and received records and verbally confirmed appointments for the next day’s schedule for the NP before next business day.
- Take escalated calls from clients with complaints. Resolve issues and concerns and make Manager aware.
- Trains schedulers on how to create next day’s schedule in system, while updating schedules throughout day to ensure patients due for a visit or those requiring attention are accommodated and providers have the most efficient routes possible, ensuring full, confirmed schedules and the schedule/directions are emailed to provider at the end of the day.
Education and Experience
- Three years of experience in healthcare scheduling, preferably in a high-call volume role
- Scheduling software experience, demonstrated in prior office positions
- Professional demeanor, phone etiquette, and high-attention to detail
- High School diploma/GED
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