What are the responsibilities and job description for the Lia CJDR Northampton - Automotive Service Advisor position at Lia Auto Group?
Lia Toyota Northampton is seeking an experienced Service Advisor to join our team.
COMPENSATION RANGE: $65K-$125K based on knowledge and production
SIGN ON BONUS: N/A
REQUIREMENTS:
Must hold a high school diploma or equivalent
Excellent customer service skills
Basic Computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Excellent oral and written communication skills
Must have a clean and valid driver's license
KEY RESPONSIBILITIES:
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
BENEFITS:
Medical, Dental and Vision
401K Plan with Employer Match
Continued education, manufacturer hands-on and web-based training
Paid Time Off
Paid Weekly
An employer funded Life Insurance Plan
Discounts on services and parts
Employee vehicle purchase plans
Company provided uniforms
ABOUT US:
Founded in 1979, Lia Group Companies consist of Lia Auto Group, Vent Fitness, BurgerFi and various commercial properties including Hamilton Square shopping center in Guilderland. Our team of over 1500 dedicated team members at 23 locations throughout NY, MA and CT offer our quality products and deliver exceptional consumer experiences for over 35 years. We have a long history of success and growth providing a continuous opportunity for development. We offer competitive wages, generous benefits, a safety-conscious, drug-free work environment. We seek those who can help us take our growth and service to the next levels.
COMMUNITY:
We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.
Salary : $65,000 - $125,000