What are the responsibilities and job description for the EFT Specialist position at Liberty Bank?
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OVERALL OBJECTIVE
This position is responsible for Processing EFT bank disputes thru Centrix DTS. Ensures the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission and Core Values. Collaboration with internal business partners, as well as being a strong team player who takes pride in performing well and helping others all while contributing to a positive team environment.
ESSENTIAL FUNCTIONS
The EFT Specialist takes responsibility to investigate and research EFT Error Resolution disputes in accordance with Regulation E Electronic Funds Transfer requirements. Process chargeback adjustment entries to Fiserv. Acts as the main point of contact for customer related questions and requests and ensures timely resolution of customer debit card issues.
PRINCIPAL ACCOUNTABILITIES
Cross trained to cover Wire Transfer Specialist position.
Sets up Internal and External Preauthorized Transfers
Cross trained to reconcile Cash Advance Checking account and general ledger.
Assists with other Deposit Operations functions as needed.
MINIMUM KNOWLEDGE/SKILLS
Proven ability to perform highly accurate, detailed work on multiple, concurrent tasks with competing deadlines.
High analytical aptitude with the ability to synthesize information from multiple sources, simultaneously.
Ability to build and maintain strong working relationships, functions well in a team environment and independently.
Strong accounting knowledge (general ledger, accounts reconciliation, accounting entries).
Written and oral communication and technology skills generally acquired through the completion of a 2 year degree or equivalent work experience.
Working knowledge of Microsoft Office Suite.
Banking Operations experience preferred.
COMPLIANCE
Adheres to applicable federal and state regulations and Bank policies and procedures, including OFAC, BSA, PATRIOT Act, Privacy, and consumer protection regulations pertaining to incumbent’s business line.
Completes required training (on-line and in-person) by set due dates.
In order to be considered an applicant, you must meet the minimum requirements of the position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status.
OVERALL OBJECTIVE
This position is responsible for Processing EFT bank disputes thru Centrix DTS. Ensures the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission and Core Values. Collaboration with internal business partners, as well as being a strong team player who takes pride in performing well and helping others all while contributing to a positive team environment.
ESSENTIAL FUNCTIONS
The EFT Specialist takes responsibility to investigate and research EFT Error Resolution disputes in accordance with Regulation E Electronic Funds Transfer requirements. Process chargeback adjustment entries to Fiserv. Acts as the main point of contact for customer related questions and requests and ensures timely resolution of customer debit card issues.
PRINCIPAL ACCOUNTABILITIES
- Analyze complex financial transactions utilizing multiple systems, databases, applications and reports to identify fraudulent or unusual account activity.
- Accurately and efficiently performs balancing and reconciling tasks, including remote ATM settlement as needed.
- Administers all Fiserv alerts related to customer requests in a timely manner.
- Monitors debit card inventory.
- Provides prompt and courteous customer support to internal/external inquiries and requests.
- Maintains customer confidentiality at all times by adhering to privacy regulations.
- Completes required training (on-line and in-person) by set due dates.
- Follows established Bank policies, procedures, and security measures including BSA and OFAC related policies and procedures.
- Adheres to applicable federal and state regulations, OFAC, BSA, Patriot Act, Privacy and consumer protection regulations pertaining to incumbent’s business line.
- Performs other related activities within the Deposit Operations Unit as assigned.
Cross trained to cover Wire Transfer Specialist position.
Sets up Internal and External Preauthorized Transfers
Cross trained to reconcile Cash Advance Checking account and general ledger.
Assists with other Deposit Operations functions as needed.
MINIMUM KNOWLEDGE/SKILLS
Proven ability to perform highly accurate, detailed work on multiple, concurrent tasks with competing deadlines.
High analytical aptitude with the ability to synthesize information from multiple sources, simultaneously.
Ability to build and maintain strong working relationships, functions well in a team environment and independently.
Strong accounting knowledge (general ledger, accounts reconciliation, accounting entries).
Written and oral communication and technology skills generally acquired through the completion of a 2 year degree or equivalent work experience.
Working knowledge of Microsoft Office Suite.
Banking Operations experience preferred.
COMPLIANCE
Adheres to applicable federal and state regulations and Bank policies and procedures, including OFAC, BSA, PATRIOT Act, Privacy, and consumer protection regulations pertaining to incumbent’s business line.
Completes required training (on-line and in-person) by set due dates.
In order to be considered an applicant, you must meet the minimum requirements of the position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, protected veteran status.