What are the responsibilities and job description for the Assistant Branch Manager position at LIBERTY FEDERAL CREDIT UNION?
Liberty FCU, a full-service credit union, is seeking an Assistant Branch Manager to assist with daily retail operations and activities of the Hurstbourne Office, located at 1200 Forest Bridge Road, Louisville, KY 40223. This position will be scheduled to work primarily at the Hurstbourne Branch but may assist other locations in Louisville as needed. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking, problem solving skills and previous outbound calling experience is preferred. This individual will be responsible for working with the Branch Manager to assure that policies and procedures are being followed while still providing excellent member service. Previous credit union or financial institution experience is desired. Candidates must be available to work Saturdays on a rotating basis. If applicable, a six-eight week paid training program will be held in Evansville, IN. If you are interested in this position, please click Apply.
Duties and responsibilities include but are not limited to the following:
- Serve as a primary Consumer Loan Officer.
- Meet with members to determine their lending needs and recommend appropriate loan type.
- Maintain an active knowledge base of lending products, guidelines, policies, and procedures.
- Identify and recommend additional products that meets the member’s needs.
- Ensure all required lending documents are completed accurately.
- Make follow up outbound calls to members to inquire about lending needs.
- Strive to meet monthly lending goals.
- Serve as an Account Service Representative (ASR).
- Meet with members to determine their banking needs and recommend appropriate accounts.
- Assist members with enrolling in credit union products and services.
- Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures.
- Ensure all required account documents are completed accurately.
- Strive to meet cross sell goals.
- Assist members with certificates, IRA and HSA accounts.
- Serve as a Notary Public and Signature Guarantee for credit union transactions.
- Maintain a working knowledge of the credit union’s core processing system.
- Serve as a back-up Member Service Representative (MSR).
- Process various member transactions promptly and accurately.
- Provide exceptional member service.
- Maintain an active knowledge base of all MSR policies and procedures.
- Strive to meet cross sell goals.
- Assist Branch Manager with weekly timesheet schedules.
- Assist with the quarterly Saturday schedule, forward to the HR Department, and disburse to staff accordingly.
- Assist Branch Manager with MSR evaluations.
- Assist with balancing, loading, and maintaining all bank equipment.
- Supervise, open, and close the office in the absence of the Branch Manager or when necessary.
- Serve as Saturday manager or any other assigned position on a rotating basis or when necessary.
- Assist Branch Manager with cash drawer audits and MSR balancing.
- Serve as a combination holder for ATM processing and maintenance.
- Serve as a member of the alarm response team.
Qualifications:
- Must have a HS diploma or GED and be at least 18 years of age.
- Must be able to work a flexible schedule and travel to other office locations when needed.
- Must be able to stand for long periods of time and do some heavy lifting.
- Must have 1-2 years of cash handling experience.
- Banking experience is desired.
Benefits:
- Incentive compensation or bonus opportunities
- 12 Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
