What are the responsibilities and job description for the Billing Specialist position at Liberty Home Guard?
Liberty Home Guard is seeking a billing representative to join us in helping our customers with their needs relating to their home repairs (HVAC, Plumbing, Electrical). While previous direct experience in home warranties is a plus, it is certainly not a prerequisite. We welcome candidates with strong character who demonstrate the ability to work hard, think creatively, and put the customers first.
Responsibilities:
- Collaborating with policyholders, potential customers, third party institutions, and other team members to resolve billing inconsistencies and errors.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Reconcile all payments with customer’s accounts to ensure all outstanding balances are paid.
- Inputting payment history, upcoming payment information, or other financial data into an individual account.
- Process payments using various payment methods.
- Issue reimbursements to customers to the preferred method of payment.
Requirements:
- Excellent communication and presentation skills.
- Ability to multitask, prioritize tasks and manage time effectively.
- Strong decision-making and analytical skills.
- Flexible, proactive, and self-motivated.
- Experience is not a prerequisite but preferred.
- A minimum of one year of previous call center experience.
Additional Note: This is NOT a medical billing position. It is a customer service position within our billing department.
- This is a fully on-site position. We are located in Brooklyn, NY 11223.
- This employer participates in E-Verify.
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Life insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Experience:
- Call center: 1 year (Required)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Brooklyn, NY 11223: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19