Office Assistant

Position Summary:

The Credentialing Specialist supports the onboarding, credentialing, and ongoing compliance of independent contractors providing interpretation and translation services. This role ensures all contractors meet client-specific credentialing requirements and that documentation is current and accurate. The Credentialing Specialist also assists with scheduling support, contractor outreach, and interdepartmental coordination to deliver a smooth and professional onboarding and contractor experience.

Key Responsibilities:

Credentialing & Onboarding

• Coordinate the onboarding of new contractors and gather required documentation and credentials.

• Conduct and process background checks and drug screenings for new contractors.

• Ensure all contractor files are complete and in compliance with client and company requirements.

• Maintain up-to-date credentials for existing contractors, tracking expirations and obtaining renewals.

• Stay informed on credentialing requirements for each contract and client; update internal documentation accordingly.

• Provide credentialing reports as requested by management or clients.

• Complete employment verifications for contractors as needed.

Cross-Department Coordination

• Collaborate with internal departments (e.g., Recruiting, Scheduling, QA) to ensure a seamless onboarding process.

• Work with management to identify and implement process improvements in contractor onboarding and credentialing.

Contractor Communication & Support

• Communicate with contractors regularly via phone, email, and text to provide updates on schedules, credentialing requirements, and policy changes.

• Print and ship identification badges for new and existing contractors.

• Conduct outreach to previous or inactive contractors to assess interest in reactivation.

• Update contractor pay rates and ensure signed pay rate agreements are on file.

Scheduling & On-Call Responsibilities

• Assist with intake and dispatching of scheduled interpretation requests as needed.

• Participate in one remote on-call weekday shift per week and one on-call weekend per month to support urgent scheduling or credentialing needs.

Other Duties

• Support other credentialing or operations projects and tasks as assigned.

Qualifications:

• 1–3 years of experience in credentialing, HR, compliance, or operations (experience with independent contractors preferred)

• Strong attention to detail, organization, and follow-through

• Excellent written and verbal communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Proficiency with Microsoft Office, Google Workspace, and file management systems

• Comfortable working independently and as part of a team

• Experience in the language services or healthcare industry is a plus

• Bilingual skills are a plus

Qualifications:

• 1–3 years of experience in credentialing, HR, compliance, or contractor onboarding (language services or healthcare preferred)

• Strong organizational skills with excellent attention to detail

• Effective time management and ability to meet deadlines in a fast-paced environment

• Excellent verbal and written communication skills

• Proven problem-solving skills and ability to take initiative when addressing issues

• Comfortable working independently and collaboratively across teams

• Proficiency in Microsoft Office, Google Workspace, and cloud-based file systems

• Bilingual or multilingual skills are a plus

Job Requirements:

• Must be available for one remote on-call weekday shift per week and one on-call weekend per month

• Must be able to pass a background check

• Must be able to communicate clearly and professionally via phone, email, and text

• Must maintain confidentiality and handle sensitive information appropriately

• Occasional lifting of up to 15 pounds (e.g., shipping badge materials) may be required

Position Summary:

The Credentialing Specialist supports the onboarding, credentialing, and ongoing compliance of independent contractors providing interpretation and translation services. This role ensures all contractors meet client-specific credentialing requirements and that documentation is current and accurate. The Credentialing Specialist also assists with scheduling support, contractor outreach, and interdepartmental coordination to deliver a smooth and professional onboarding and contractor experience.

Key Responsibilities:

Credentialing & Onboarding

• Coordinate the onboarding of new contractors and gather required documentation and credentials.

• Conduct and process background checks and drug screenings for new contractors.

• Ensure all contractor files are complete and in compliance with client and company requirements.

• Maintain up-to-date credentials for existing contractors, tracking expirations and obtaining renewals.

• Stay informed on credentialing requirements for each contract and client; update internal documentation accordingly.

• Provide credentialing reports as requested by management or clients.

• Complete employment verifications for contractors as needed.

Cross-Department Coordination

• Collaborate with internal departments (e.g., Recruiting, Scheduling, QA) to ensure a seamless onboarding process.

• Work with management to identify and implement process improvements in contractor onboarding and credentialing.

Contractor Communication & Support

• Communicate with contractors regularly via phone, email, and text to provide updates on schedules, credentialing requirements, and policy changes.

• Print and ship identification badges for new and existing contractors.

• Conduct outreach to previous or inactive contractors to assess interest in reactivation.

• Update contractor pay rates and ensure signed pay rate agreements are on file.

Scheduling & On-Call Responsibilities

• Assist with intake and dispatching of scheduled interpretation requests as needed.

• Participate in one remote on-call weekday shift per week and one on-call weekend per month to support urgent scheduling or credentialing needs.

Other Duties

• Support other credentialing or operations projects and tasks as assigned.