What are the responsibilities and job description for the Client Service Manager, Pharmacist position at Liberty Software?
Liberty Software is seeking a Client Service Manager of Account Management to manage the work direction and day to day supervision for their assigned Account Management team. The managers are responsible for ensuring that all support tickets, emails, and phone calls sent or issues escalated to their team from the client services department are responded to quickly and correctly.
The Client Service Managers are expected to be subject matter experts on Liberty's software products and train and assist team members, handle escalated phone calls, guide team members on how to research and handle issues, as well as manage the their attendance and review processes. The managers will assign accounts to their account managers and work closely with the pharmacy success team to ensure smooth transition of new pharmacies to full time account managers.
Liberty Software takes great pride in being set apart for its client relations and support and expects our Client Service Managers to strive for stellar service and continuous improvement among their teams and in every customer interaction.
Job Responsibilities include, but are not limited to:
- Review, monitor, and reduce follow-up time and ticket completion between account managers and pharmacy clients
- Host team meetings to provide coaching to team members and understand escalated issues
- Become subject matter expert for all Liberty’s software products to relay information, answer questions, and coach members of their account management team
- Address performance issues and growth goals among their team
- Diffuse client frustrations by personally responding to escalated customer issues
- Ensure customer inquiries (emails, tickets, voicemails) within their team are handled quickly and correctly
- Work closely and collaboratively with other teams
- Assist in other areas where needed
Qualifications:
- At least five years of relevant experience required, including broad pharmacy knowledge or account management experience
- Bachelors degree required, PharmD Degree preferred
- Professional and friendly demeanor is a must
- Demonstrated ability to manage and lead a team
- Proven ability to shift between multiple tasks and manage competing needs
- Strong attention to detail
- Excellent listening, documentation, and critical thinking skills
- Advanced knowledge of independent pharmacy industry preferred
- Customer service minded
- Quick to learn and navigate new software products
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
- 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
- Option to enroll immediate family members with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
- Fully-stocked breakroom
- ...and much more!
Learn more about Liberty Software at www.libertysoftware.com
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