Membership Director

JOB OVERVIEW:

Encompass full understanding of The Standard Spa, Miami experience.  Present The Standard Spa, Miami Beach into new markets and prospect member communities.  Position The Standard Spa, Miami Beach as the premier membership facility.  Generate contacts to The Standard Spa, Miami Beach by a welcoming community and culture that encourage personal lifestyle practice.  Connect the right match of prospect guests and interest for The Standard Spa and Integral Living programming.  Deliver contacts, relationships and ideal prospects, present their availability for the spa and yoga program, events, workshops and seminars, etc.  Introduce and represent The Standard brand to the best ability whenever you represent The Standard Properties, Provide, distribute and maintain database of members and prospect members, companies and contacts.  Constantly recognize service opportunities and areas of development and improvement.  Provide readily information and assistance to prospect guests, groups as well as to internal communications and operations.  Facilitate, coordinate and host the Standard Spa, Miami Beach experience.    

SALES POSITION KEY POINTS:

• Provide information and assistance to all guest, members and visitors.
• Provide The Standard Spa, Miami Beach branded tours.
• Contacting prospect members and welcoming them to The Standard Spa, Miami Beach programming and facility.
• Selling and contracting annual memberships.  
• Selling and contracting corporate membership groups
• Take total responsibility of membership sign ups, processing and maintenance
• Maintaining membership base, follow up phone  calls, members mixers, programming announcements
• Target goals will be given quarterly
• Daily provide contact reports
• Weekly present contacts and sales outreach data
• Bi-weekly present commission report, membership, renewal data and ledger
• Bi-Weekly out developmental and progress meetings
• Monthly present the membership totals, membership statistics and membership month end report
• Execute, complete contracts according to memberships protocol

QUALIFICATIONS

Essential:

1. Previous experience in sales.
2. Ability to suggestively sell and position/sales.
3. Previous guest/member/client relations training.
4. Communications and writing skills
5. Previous experience and skill set with computer and phone services.
6. Compute basic arithmetic.
7. College graduate or equivalent vocational training certificate.
8. Fluency in English both verbally and non‑verbally.
9. Ability to:
   • Perform job functions with attention to detail, speed and accuracy.
   • Prioritize and organize.
   • Be a clear thinker, remaining calm and resolving problems using good judgment.
   • Follow directions thoroughly.
   • Understand guest/member's service needs.
   • Work cohesively with co‑workers as part of a team.
   • Work with minimal supervision.
   • Maintain confidentiality of guest/member information and pertinent resort data.
10. Ability to input and access information in the property management system/computers/point of sales system.

Desirable:

1. Some college or training in Hospitality Industry.
2. Previous cashiering experience.
3. Fluency in a foreign language, preferably Spanish.
4. Ability to suggestively sell.
5. Certification in CPR.

PHYSICAL ABILITIES

1. Exert physical effort in transporting supplies (30 pounds) to areas within the resort and spa.
2. Endure various physical movements throughout the work areas.
3. Reach 4 feet.
4. Remain in a standing and stationary position for 3 hours throughout work shift.
5. Satisfactorily communicate with guest/members, management and co‑workers to their understanding.

ESSENTIAL JOB FUNCTIONS

1. Provide and maintain complete knowledge at all times of: a) All spa/resort/hotel features/services. b) Hours of operation. c) All rates, special packages and promotions. d) Availability status for any given day. e) Scheduled daily group activities. f) Spa and yoga programming. g) Integral living services, h) Retreats and events. i) Products/merchandise, g) New Programming and Services.
2. Provide guest/members The Standard Spa, Miami Beach sensory experience tours of property features and programming.
3. Anticipate guest/members lifestyle needs, personal interests and participation at The Standard Spa, Miami Beach membership.
4. Anticipate guest/members' needs, respond promptly and acknowledge all guest/members, however busy and whatever time of day.
5. Maintain positive guest/member relations at all times.
6. Resolve guest/member complaints, ensuring guest/member satisfaction.
7. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
8. Ability to communicate clearly and respond in a timely manner to any guest/member needs.
9. Ability to speak competently about all services listed on the menu an on the property, including weekly events and retreats.
10. Suggest, plan, coordinate, execute and host events, member mixers and social programming.
11. Generate interest and engage guest to schedule appointments, participate in programming and assistance selecting and commencing one on one services.
12. Ability to solicit new business and sell memberships.
13. Ability to follow up and generate sales from leads and capture sales from new business contracts.
14. Observe and solicit member’s feedback and respond as necessary with integrity of The Standard Spa, Miami Beach experience.
15. Maintain confidentiality and sensitivity to company information.
16. Maintain confidentiality and sensitivity to personal member’s information.
17. Maintain membership base, email lists and accurate reports on member status.
18. All memberships sales and appointments are to be entered and scheduled in The Hotel spa software, serviced by spa system and paid at the Hotel and or spa desk.
19. Suggest improvements and take ownership of all duties.
20. Recognize service and programming opportunities and ongoing areas of development and improvement. 
21. Maintain membership files, contracts and payment information.
22. Maintain membership base, complete contacts information and email.
23. Ability to provide reports and statistics, ability to quantify and provide analysis on out reach and membership sales.
24. Ability to create and provide end of the month reports with complete membership data on a timely manner.
25. Maintain accurate list of active members with type of membership, membership status, expiration date and payment information.
26. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
27. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.