Family Services Coordinator

Description

JOB SUMMARY

The Family Services Coordinator (FSC) is responsible for coordinating a wide range of support for potential organ and tissue donor families as well as creating a positive environment for the donation process within the hospitals. The FSC is responsible for maintaining an authorization rate as described within the Life Connection of Ohio (LCO) strategic plan by providing superior support to our families. This individual will work outside of normal business hours and must be able to flex their time according to activity.

KEY RESPONSIBILITIES

Essential Duty or Function
1. Assumes responsibility for supporting the family throughout the donation process in a hospital setting.
2. Responsible for the following during scheduled on-call days as assigned:
a. Referral follow-up as directed.
b. Chart evaluation to determine medical suitability
c. Providing high quality bereavement support to potential donor families.
d. Educating potential donor’s next-of-kin (NOK) about donation and completing appropriate paperwork for donation
e. Completing the donor risk assessment interview (DRAI).
f. Ensures effective communication with donor families, hospital personnel, physicians, related donation agencies and other LCO staff to promote a positive teamwork environment
g. Completing accurate and timely documentation of donor related activities in accordance to established policies and procedures.
3. Ensures strong collaboration with the recovery and hospital services departments to ensure the maximization of organ and tissue donation opportunities.
4. Collaborates with hospital services in the after action-review process to gather information for continuous improvement on the donor process.
5. Plays an active role in supporting continuous improvement within the team and organization.
6. May perform other duties as required.

Qualifications

Education
Bachelor’s Degree is preferred or equivalent work experience in related field. Other professional certifications will be considered.

Experience
Previous counseling, social work, work in crisis management or bereavement support experience is preferred.

Skills and Abilities
Must be able to work outside regular business hours.
Requires valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.
This position requires on-call responsibilities and travel is essential to this position.
Advanced level of sensitivity in providing emotional support to grieving families in the hospital setting
Ability to assess family dynamics as the basis for a plan for support.
Able to work well with all levels of personnel in hospital settings and within guidelines of each institution.
Must be highly accountable and able to work autonomously. Must possess a high level of self-motivation and well-developed time management, organizational and problem-solving skills.
Strong communication (verbal and written) and organizational skills.
Basic computer and data entry skills, including Windows applications (e.g., Word, Excel & PowerPoint) required.
Strong interpersonal skills required to develop close working relationships with hospital and health-care related personnel involved in organ donation and transplantation.
Sensitivity and ability to ensure absolute confidentiality required.

Licenses or Certificates
N/A

SUPERVISION

Reports directly to the Manager of Family Services

SUPERVISION EXERCISED

None

WORKING CONDITIONS

Working Environment
Job is performed in a clean, temperature-controlled, indoor environment with little exposure to fumes, dust, loud noise, etc. This position spends a large amount of time in their assigned hospital(s) in a critical care setting utilizing PPE (personal protective equipment).

Physical Requirements
Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Physical Demands
Incumbent is required to stand, walk, push, pull, sit, twist, reach overhead, and bend to the floor.
Requires manual dexterity for use of hands and wrists.

Visual Demands
Incumbent is required to view computer screen for extended periods of time; must be able to discern colors. Requires normal near and far vision, corrected.

Hearing Demands
Incumbent receives information through oral communication and communicates via telephone.

Speaking Demands
Incumbent exchanges ideas by means of the spoken word; must convey detailed, spoken instruction to others accurately and quickly.

Mental Demands
Incumbent will have pressure to meet deadlines, read and comprehend at a level necessary to perform essential job functions, work harmoniously and effectively as part of a work team, and sometimes overcome obstacles to perform adequately.

Travel Demands
Typically required to travel by personal vehicle, LCO vehicle, rental car, or commercial aircraft in order to meet all of the essential functions.
Ability to respond to hospital service area within 60 minutes.
Incumbent must maintain a current Ohio driver’s license and a safe driving record in accordance with current insurance provider or be able to independently travel within LCO’s service area.

Salary : $56,680 - $66,685