Community Based Service Coordinator

Position Title: Community Based Service Coordinator

Reports to: Director of Clinical Operations

Job Status: Full-Time Position with benefits, 401k, and PTO

Pay: Base salary with bonuses and incentives

• Starts at $34,000 – diploma or GED with 5 years of direct service experience
• Starts at $36,500 – bachelor’s degree in human services field
• Starts at $42,000 – master’s degree in human services or counseling field

POSITION SUMMARY
The Community Based Service Coordinator will coordinate and oversee the clinical and support service processes of the agency, to include providing support to the direct service team. This position encompasses administrative coordination responsibilities and direct services in the community applicable to education level.

EDUCATION AND EXPERIENCE

• One of the below education levels: High school diploma or GED with minimum of 5 years direct service experience or Bachelor’s degree in human services field or Master’s degree in a Human Services or Counseling (and eligible for licensure) related field
• Previous experience in providing direct services in the community
• Experience providing a combination of both direct services and administrative support in a therapeutic environment
• Familiarity with eCase notes is a plus

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities will include but are not limited to:

• Coordinate services and provide support to the direct service team to also include assigning cases and requesting services
• Monitor service referrals to ensure that services are completed efficiently and timely
• Address any concerns or complaints concerning the direct service team to ensure that policies and procedures are followed
• Recommend corrective action for direct service team members as appropriate and create performance improvement plans when needed
• Identify and recommend solutions to direct service team and agency to resolve issues or problems
• Ensure that team members have access to resources and screening tools needed to complete referred services
• Conduct periodic support meetings with team, when needed
• Build relationships and collaborate with case managers, contractors, and community partners to ensure effective treatment and case collaboration
• Assist with interviews and also conduct orientation and training on agency policies and procedures
• Create and facilitate trainings to support the agency service goals
• Hold a clinical (Therapy and/or Assessments) or support (BA, Transport, Drug Screens) service caseload (Subject to education level)
• Document case notes in the electronic health record system (eCase Notes)
• Maintain excellent communication and effective working relationships with other agency staff
• Manage and implement agency processes to ensure a standard of care is met
• Maintain all applicable certifications and licensure including CPR certification
• Attend agency meetings and trainings pertinent to the role and relay relevant information to direct service team
• Embrace the vision and mission of the agency
• Performing other work-related duties as assigned

COMPETENCIES

• Knowledge of electronic health record systems
• Passion for serving communities and rendering effective treatment
• Interpersonal Skills – Strong desire to support others and instruct in ways that empower
• Computer Skills – Proficient ability to use a computer and navigate electronic medical records. MS Office suite (Word, Excel, Outlook, PowerPoint) experience required
• Reliable transportation
• Administrative – A talent and desire to perform administrative tasks accurately and thoroughly
• Relational – Notable interpersonal skills when engaging DFCS staff, team members, and agency internal staff
• Communication - Ability to communicate effectively verbally and in writing
• Growth & team oriented – Demonstrated ability to work with a multidisciplinary team
• Confidentiality – Comply with all HIPAA regulations. Maintain patient, team member and employer confidentiality
• Decision Making and Problem Solving – Ability to make critical decisions and solve problems while following agency and partner policies and procedures
• Flexibility – Ability to adapt easily to changing conditions and work responsibilities
• Leadership Skills – Ability to influence others to accomplish tasks effectively and to be responsible for making decisions
• Organization Skills – Must have planning skills with demonstrated ability to work independently and exercise sound judgment
• Efficient with strong attention to detail
• Self-starter with strong customer support orientation (for internal/external customers) and demonstrated professional demeanor
• Ability to pass all vital background checks/screenings

WORK ENVIRONMENT

• In office position with some community engagement
• Based on a 40-hour work week with at least 1 evening day
• Some weekend work may be required
• Interaction with a diverse population including team members, providers, clients, etc.
• Growing and Developing agency

Before Applying

• Current Department of Human Services (DHS) or Department of Family and Children Services (DFCS) employees are NOT eligible for this position
• Your candidacy means you meet all the above qualifications
• There are upfront costs part of next steps should you be extended an offer (Fingerprints, CPR, etc)
• In this role, you will also be using your own vehicle and would be reimbursed for mileage
• Please answer all pre-screening questions on the next page to be considered. We will only reach out to candidates of interest.

Job Type: Full-time

Pay: $34,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Based on your education level, are you comfortable with the starting pay for the role listed in the job description?
• Are you leaving your current job or is this an addition?
• Have you ever been involuntarily terminated? If yes, please explain.
• Have you applied to our agency before? Have you been contacted by our agency in the past?

Education:

• High school or equivalent (Required)

Experience:

• direct service (DFCS): 1 year (Required)

Work Location: In person

Salary : $34,000 - $42,000