What are the responsibilities and job description for the Guest Relations Officer position at Life Star Driving School LLC?
Benefits :
401(k) matching
Opportunity for advancement
Paid time off
Benefits / Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
Job Summary
We are seeking a positive, friendly Guest Relations Officer to provide high-quality service to our hotel customers. You will address customer complaints and go the extra mile to ensure our guests are satisfied.
The Guest Relations Officer must possess excellent communication skills and stay positive even when faced with challenging situations. As the main point of contact for our customers, the Guest Relations Officer should always be reliable and customer-oriented. Your primary goal is to ensure guests enjoy their stay and plan return visits to the hotel.
Responsibilities :
Review arrival lists to be prepared to welcome guests as they arrive
Attend to special guests (e.g. VIPs) and answer their inquiries
Assist in the preparation of welcome folders including relevant collateral (e.g. room service menus, area descriptions)
Provide guests with information about amenities, local area attractions and ventures, and promote services
Anticipate the needs of guests and build rapport with customers
Respond to guest concerns and resolve them appropriately, escalating to the Guest Relations Manager when necessary
Ensure compliance with health and quality standards
Qualifications :
Proven experience as a Guest Relations Officer or concierge is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelor’s degree in Hospitality Management is preferred
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Guest Relations Officer?
Sign up to receive alerts about other jobs on the Guest Relations Officer career path by checking the boxes next to the positions that interest you.
