Quality Assurance Specialist

Job Description

Job Title: Quality Assurance Specialist

Department: Quality Assurance

Reports To: Vice President of Quality Assurance

FLSA: Exempt

SUMMARY

This position is responsible for assisting the Vice President of QA in monitoring the Quality Assurance and Compliance across all programs and services for Life Unlimited, Inc. through data collection and compilation to ensure organizational effectiveness and compliance in the areas of program oversight and service delivery.

• Responsible for monitoring Quality Assurance and Compliance activities within the organization and maintains strict confidentiality throughout the organization.

• Assists VP of Quality Assurance in collecting and compiling data throughout agency programs pertaining to quality and outcomes.
• In conjunction with the VP, utilize QA data to develop short and long-term objectives that provide continuous improvement of delivery of services. Track, analyze and report out agency wide progress towards these objectives.
• Assist the VP to develop short and long range quality plans and strategies that support LU outcome management systems.
• Ensure resolution of urgent health and safety matters immediately through communication with PD’s, VP’s and COO.

• Monitor and manages systems (Therap, CIMOR, PowerBI, etc.) to gather data and report information that accurately reflects the quality of services provided.
• Assist Vice President in preparing for various inspections and audits to ensure compliance with programs and regulatory entities including, but not limited to: CMS, DMH, CARF, KCRO and TCMs.
• Assist with monthly home and site inspections as needed.
• Complete Team Player Dream Slayer observations as required.
• Monitor GER and EMT’s daily. Ensure agency policies regarding GER and EMT completion and follow through are maintained.
• Complete necessary coordination for Inquiry and Investigations for all programs at agency. Ensure documents prepared to be submitted to KCRO are accurate, thorough, and submitted timely.
• Assists with satisfaction surveys for all departments.
• The ability to effectively and efficiently use computers or mobile devices to input, store, access, & modify data, and extract information for reporting.
• All Other Duties as Assigned

Physical Expectations

This position requires extended periods of sitting with some periods of walking and standing. It may require light (5 lbs.) to heavy lifting (30 lbs.) and occasional stooping, kneeling, climbing stairs, and/or bending. May also require occasional climbing of small ladders. An individual in this position may need to drive a vehicle to resources in the community. There may be extended periods of using a computer and/or calculator.

Working Conditions

Office/home environment with noises from office equipment, telephones, etc. The employee may be exposed to bloodborne pathogens and/or infectious diseases, extreme heat and/or cold, and potentially toxic fumes, liquids, insects, etc.

QUALIFICATIONS

• Bachelor’s degree in business management, computer sciences or related field preferred or equivalent work experience
• Experience implementing quality assurance systems and methods that improve services.
• Ability to engage in abstract reasoning and problem solving.
• Ability to interpret data and develop reports and correspondence. Business Intelligence software experience preferred.
• Understanding of accreditation standards
• Ability to manage time effectively and maximize efficiency with strong attention to detail.
• Must obtain a Class E driver’s license during new hire orientation.
• Must carry minimum coverage applicable by law for auto insurance.
• Must Receive Seasonal Flu Vaccination

Equal Opportunity Employer