Director of Technical Services

Job Description

The Director of Technical Services manages and supervises technical staff including laboratory, distribution, and components. The Director of Technical Services must meet the regulatory responsibilities and demonstrate active involvement in the laboratory’s operation and be available to the laboratory staff onsite, phone, or electronic consultation. The Director of Technical Services is responsible for the overall operation and administration of the laboratory, including the employment of competent qualified personnel. Even though there is the option to delegate some of responsibilities, the Director is ultimately responsible and must ensure that all the duties are properly performed and applicable CLIA regulations are met. It is the responsibility of the Director of Technical Services to ensure that your laboratory develops and uses a quality system approach to laboratory testing that provides accurate and reliable test results. Refer to Code of Federal Regulations Title 42 Part 493, Laboratory Requirements.

Duties and Responsibilities

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. All employees must perform all assigned duties in compliance with internal SOPs, external regulations, and internal policies, bring compliance issues to the attention of management and assure quality customer service to all customers internal and external.

• Oversees the Reagent Red Cells (RRC) program
• Oversee the proper processing, testing, labeling, storage, and distribution of all blood products
• Oversees the reference laboratory
• Oversees the creation, review, and implementation, and enforces all SOPS
• Oversees employee evaluations
• Oversees hiring, training, and disciplining the Technical Services staff
• Responsible for maintaining budgets for Technical Services
• Attend all executive meetings
• Strategize and implement all Laboratory strategies within a timely manner
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
• Finding solutions for improving performance

Training

IWELCOME, ILEAD, Annual cGMP, Annual Safety, Annual Human Resources (Sexual Harassment, Workplace Bullying, Diversity/Unconscious Bias), Medical Ethics, Customer Service, Blood Establishment Computer Systems, and all required departmental and interdepartmental training.

CPR (recommended) and First Aid Distracted Driving and Driving Practicum

Qualifications

EDUCATION: Medical Technologist with Bachelor’s Degree in Medical Technology or chemical, physical or biological science. Individual must hold a Current State of Tennessee Supervisor License. A Specialist in Blood Bank (SBB) certification is preferred.

EXPERIENCE: Five years of experience as a working Medical Technologist. Three years of Management or Supervisory experience. as a Specialist in Blood Bank preferred. Has a working knowledge of cGMP, AABB, CLIA and CFR blood banking requirements.

SKILLS:

• Demonstrate AIDET skills daily with donors, guests, customers, employees, and vendors
• Language skills must include reading, writing, and speaking English effectively and following oral and written instructions consistent with policies and procedures, SOPs, or other requirements
• Ability to make sound decisions under pressure
• Demonstrate the ability to multi-task
• Ability to function as a key team member in a high-level production environment coupled with strong organizational skills
• Ability to work independently and show initiative daily
• Demonstrate ability to work without direct supervision
• Must be able to make simple decisions based on well-defined choices
• Ability to communicate effectively with the staff and the public to enhance Lifeline’s relationship with the community
• Contributes to a positive work environment and demonstrates an overall team effort
• Basic computer skills in Microsoft Office, to include Word and Excel, and PowerPoint applications

Working Conditions

Functions are regularly performed inside with possible exposure to pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually low to moderate.

Physical Requirements

Employee is required to stand, walk, sit, and have the ability to lift a minimum of 25 pounds.