What are the responsibilities and job description for the Account Coordinator position at LifeStation?
Description
About LifeStation
LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of seniors by allowing them to live safe and independent lives. LifeStation is one of the largest providers of these medical alert and telehealth services to customers across the United States.
About the Account Coordinator
We are seeking an Account Coordinator to join our fast-growing Government Services team. You will work as an integral part of the team supporting our business partners to ensure our customers receive timely and optimal service. This position requires time management, attention to detail and the ability to work in a fast-paced, deadline-oriented environment.
Essential Duties & Responsibilities:
- Key liaison to our partners regarding member onboarding and issue resolution
- Responsible for accuracy and quality at all steps of the member onboarding process
- Work with Customer Care, Operations and Territory Management to ensure that member issues are resolved and communicated in a timely manner
- Manage and resolve CRM cases within established SLAs
- Utilize CRM tools to document and track customer interactions
- Communicate and educate partners on LifeStation’s services and procedures
- Support ad-hoc projects and tasks as required
Requirements
- Minimum 3 years related experience required in customer service, operations or business administration
- Ability to efficiently enter data and information into computer application and to validate own work for completeness and accuracy
- Strong problem-solving skills with ability to identify and resolve issues in a timely fashion
- Ability to handle and prioritize multiple tasks, focus on detail accuracy and exemplify solid follow-up skills
- Excellent organization and time management skills with
- Excellent interpersonal and communication skills
- High attention to detail and excellent follow-up skills
- A bachelor's degree is required
- Previous experience with SalesForce or equivalent CRM is is a plus
What's In It For You
From the moment you walk into our beautiful offices, you get the right entrepreneurial vibe with all the excitement and benefits you’d expect. However, LifeStation is serious about fostering a healthy work/life balance and time spent with the team will confirm that. Most importantly you will have the chance to surround yourself with some of the best and brightest people around, working together to help ensure the safety and security of people across the United States.
- Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package
- Chance to grow by working with an extremely experienced and talented team
- Entrepreneurial work environment with the freedom to get things done
- Make a true impact on our company and products with high-visibility and possibilities for career growth
- Excellent location close to highways and public transportation
Benefits and Perks
- Excellent Comprehensive Insurance Coverage
- 401(k) Retirement Savings Plan & Employer Match
- Gym/Fitness Program Reimbursement
- Access to Corporate Discounts
- Company outings, catered lunches, team building events and much more
- Company Paid Life Insurance
- And much more…
LifeStation is proud to be an Equal Opportunity Employer. LifeStation provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.