Facilities Specialist Lead - Building Services 060

JOB SUMMARY: Completes all duty assignments to maintain the physical plant, grounds, and equipment of all LifeStream facilities in relation to life safety, engineering and maintenance through the effective utilization of training, working hours, equipment and materials.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position. 

·         Completes all duty assignments to maintain the physical plant, grounds, and equipment of all LifeStream facilities in relation to life safety, engineering and maintenance through the effective utilization of training, working hours, equipment and materials.

·          Develop a working relationship with all other program managers, supervisors and staff to provide the necessary working relationship and cooperation needed so as not to interrupt or interfere with client activities.

·         Must have the ability to accurately diagnose and provide basic repair to Center’s facilities in a timely manner. 

·         Understands and accurately completes required documentation in relation to maintenance of all the Center’s facilities. 

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful. 

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty. 

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions. 
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization. 

• Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
• Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Thinking Skills
• Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety

·         Performance Specific: Crisis Management, Customer Focus,

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message. 

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict: Handling conflict situations effectively.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality. 

• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful. 

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice. 

• Drives Results: Consistently achieving results, even under tough circumstances.

KNOWLEDGE AND JOB SKILLS: Must have the ability to accurately diagnose and provide basic and complex repair to Center’s facilities in a timely manner. In addition, must demonstrate journeymen level skill set in HVAC, Mechanical and Fabrication, Plumbing or any major area in which the department regularly outsources to outside vendor to complete. Must have the ability to assist as backup to Facilities Supervisor.  Understands and accurately completes required documentation in relation to maintenance of all Center’s facilities.  Demonstrates verbal and written communication skills. 

PERSONAL QUALITIES:  A pleasant and friendly manner is vital to satisfactory job performance.  Must display patience and understanding of potentially difficult consumers.    Dependability and adaptability essential for this position.  Must show initiative and be able to work autonomously.

SPECIAL FACTORS:  Maintains a professional atmosphere.  Provides excellent customer service.  Maintains good working relationship with all center staff and external agencies. 

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.  

EDUCATION & EXPERIENCE: 

• Education:

o    High School Diploma or equivalent preferred

o    Trade School training required

•  Experience:
• • Minimum 8 years related experience with comprehensive knowledge of maintenance
  • Journeymen level skill set in HVAC, Mechanical, and Fabrication, Plumbing or any major area in which the department regularly outsources to outside vendor to complete.

TRAINING & DEVELOPMENT: Completes all requirements according to Individual Training Plan within the first six months of hire and annually.  Other training and/or professional development may be assigned due to evolution of programs.