What are the responsibilities and job description for the Customer Service Representative position at Lifewave Corporate?
LifeWave Inc. is located in Provo, UT currently and moving to Draper UT in Jan 2024. We are looking for experienced and highly motivated Inbound Customer Services Representatives to join our team. This position plays a vital role in supporting LifeWave’s customers through various media outlets such as phone, e-mail, chat, and social media. The right individual will have experience in customer service and sales and thrive in a collaborative and ever-changing environment and is excellent at building rapport and trust with co-workers and customers alike.
- Full-time position (40 hours a week)
- Must work on-site
- Monday thru Friday (no weekends)
- Casual dress
What you'll do
- Have a customer-centric attitude while assisting our customers with every interaction
- Become an expert regarding our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries
- Generate and submit new product orders for existing and new customers
- Work with internal partners and customers to identify and resolve customer facing challenges
- Connect with customers by building meaningful relationships that support business success
What you need
- 2 years of customer service experience preferred
- 1 years of contact/call center experience preferred
- Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Proficient with CRM, telephony, and online applications
- Minimum of 35 WPM
- Fluency in languages other than English welcome
- Availability to work a Full Time schedule
- Ability to commute daily to our Provo, UT location
Job Type: Full-time
Salary: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Draper, UT 84020: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
