What are the responsibilities and job description for the Account Support Specialist position at Lift Credit?
Job Overview
Lift Credit is a leading online lender for personal installment loans, catering to individuals with no credit or poor credit. Our mission is to bridge the gap between bank loans and payday loans, providing financial inclusion to all. We're seeking a skilled Account Support Specialist to facilitate smooth loan applications and exceptional customer experiences.
Key Responsibilities
- Assist customers with loan applications, ensuring timely and accurate processing.
- Provide top-notch customer service, addressing inquiries via phone, email, and text.
- Organize and maintain customer documents, ensuring seamless loan processing.
- Offer expert guidance on Lift Credit products and services, empowering customers to make informed decisions.
- Collaborate with Account Managers to resolve customer issues and improve overall satisfaction.
Requirements
- Excellent written and verbal communication skills, with a focus on empathy and problem-solving.
- Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Strong analytical skills, with a keen eye for detail and accuracy.
- Excellent teamwork and interpersonal skills, fostering a positive and inclusive work environment.
- Computer literacy, with proficiency in relevant software and systems.
- 1 year of experience in customer service or sales, with a passion for delivering exceptional results.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A comprehensive benefits package, including competitive compensation and perks.
- A chance to make a meaningful impact in the lives of our customers, empowering them to achieve financial stability and success.
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