What are the responsibilities and job description for the Director of Network Optimization position at Lightpath?
Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.
Job Summary
The Director of Network Optimization and the Project Management Office (PMO) is responsible for the strategic oversight and management of the PMO within an organization. This role ensures that all projects align with the organization's strategic goals, adhere to best practices, and are executed efficiently. The PMO Director leads a team, establishes policies, and reports on project performance to executive management. They play a crucial role in communicating project status, risks, and issues to stakeholders. The PMO director will also be responsible for cost savings projects to help optimize the network and save monthly recurring costs.
Responsibilities
- Lead, mentor, and motivate the PMO team, including project managers, supervisors, and program leads.
- Foster a collaborative and high-performance culture within the PMO.
- Develop and implement training programs to enhance the skills of the PMO team.
- Ensure projects align with the organization's overall strategic goals and objectives.
- Collaborate with senior leadership to prioritize projects based on strategic importance.
- Develop and maintain a project portfolio that supports the organization's strategic vision.
- Establish and maintain project management processes, policies, and standards.
- Ensure compliance with industry best practices and regulatory requirements.
- Continuously review and improve PMO processes to enhance efficiency and effectiveness.
- Track and monitor project performance using key performance indicators (KPIs).
- Provide regular reports to stakeholders, highlighting project progress, risks, and issues.
- Identify areas for improvement and implement corrective actions.
- Manage and allocate project resources effectively, including budget, staffing, and tools.
- Optimize resource utilization to ensure project success.
- Develop resource plans and forecasts to support project needs.
- Communicate project status, risks, and issues to executive management and other stakeholders.
- Facilitate effective communication between project teams and stakeholders.
- Ensure transparency and clarity in all project communications.
- Build and maintain strong relationships with stakeholders at all levels of the organization.
- Engage stakeholders in project planning and execution.
- Address stakeholder concerns and ensure their needs are met.
- Interview, hire, and develop a high-performing PMO team.
- Provide coaching and mentoring to team members.
- Promote professional development and career growth within the PMO.
- Negotiate with and manage the performance of external vendors.
- Ensure vendors meet project requirements and deliverables.
- Develop and maintain vendor relationships to support project success.
Qualifications
Bachelor’s degree and/or 10 years of related work experience.- Five or more years of relevant project management leadership experience in a technology environment.
- Successful operational process management experience.
- Experience managing and influencing cross functional relationships.
- Ability to present and interact with all levels of management and deliver compelling board presentations.
- Proven managerial abilities; excellent team leadership and interpersonal skills.
- Ability to coach, mentor, and train others.
- Strong interpersonal communication skills and ability to influence others.
- Exceptional written and verbal communication skills.
- Strong leadership and team management abilities.
- Ability to inspire and motivate a diverse team.
- Excellent decision-making and problem-solving skills.
- Ability to align projects with organizational goals.
- Strong analytical skills to prioritize and manage project portfolios.
- Visionary thinking to drive strategic initiatives.
- In-depth knowledge of project management methodologies and best practices.
- Proficiency in project management tools and software.
- Ability to manage complex projects and multiple priorities.
- Excellent verbal and written communication skills.
- Ability to analyze project data and performance metrics.
- Expertise in identifying and mitigating project risks.
- Ability to develop and implement risk management strategies.
- Strong attention to detail and proactive approach to risk management.
- Ability to build and maintain strong relationships with stakeholders.
- Excellent negotiation and conflict resolution skills.
- Strong customer service orientation.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $140,000- $154,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.
Salary : $140,000 - $154,000
