What are the responsibilities and job description for the Case Manager position at LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY?
Position Summary: Identifies client’s needs by assessing client situation and availability of resources
Educational Requirements: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field
Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service
Position Duties:
- Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
- Educates client by explaining program requirements, options, interpretations, and determinations.
- Monitors service delivery by follow-up interviews with client and/or provider source.
- Provides emergency/crisis intervention services by referring client to other appropriate programs.
- Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
- Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
- Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
- Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
- 21 days paid time off (PTO) per year
- 3 mental health days per year
- 12 paid holidays per year
- health, dental, vision, life insurance
- 403(b) retirement plan
- student loan forgiveness plan eligibility
- growth opportunities
CORE COMPETENCIES
Demonstrates Dependability:
Arrives to work on time according to agency policies.
Uses leave time according to agency policies.
Completes documentation/paperwork and projects within deadlines.
Demonstrates Flexibility & Initiative:
Assumes additional responsibilities and a willingness to assist colleagues.
Works different shifts when necessary.
Recommends program changes and improvements.
Demonstrates Teamwork:
Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.
Attends and participates in required staff meetings and agency-wide committees.
Receptive to direction and feedback from supervisor.
Demonstrates Professionalism:
Conducts self in professional manner with colleagues, peers, and persons served.
Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations.
Always adheres to agency Code of Ethics.
Complies with all agency policies and procedures, laws and regulations under which the agency operates.
