Billing Specialist

Customer Billing & Contract Setup

Billing Specialist

About The Role

Lightspeed Voice is an award-winning hosted VoIP provider delivering enterprise-grade communication solutions to businesses nationwide. We are seeking a detail-oriented, highly organized, and reliable Billing Specialist to join our growing Finance team.

This role is ideal for an administrative, billing, or accounting professional who thrives in a fast-paced environment and is looking for a long-term growth opportunity within an entrepreneurial tech company.

The Billing Specialist will oversee invoice management, payment processing, account reconciliation, and customer billing activities to ensure accuracy and exceptional customer experience.

Key Responsibilities

Customer Billing & Contract Setup

• Research billing discrepancies and resolve issues promptly.
• Coordinate with the Billing Coordinator to prepare and send monthly customer invoices.
• Set up customer contracts in the ERP system and create monthly recurring invoices.
• Create invoices and credit memos and issue them to customers via email.
• Process customer account and service changes and maintain updated customer files.

Payments & Accounts Receivable Support

• Assist Accounts Receivable with processing monthly customer payments.
• Communicate with customers via phone and email regarding billing questions or concerns.

General Administrative Support

• Answer and field incoming calls as needed.
• Perform word processing, create Excel spreadsheets, and review financial reports.
• Complete other tasks as assigned or required.

Required Qualifications

· High School diploma required; some college or career certification preferred.

· 2 years in an office environment; prior billing, accounts payable, or accounting experience strongly preferred.

· Ability to multitask and manage competing priorities in a fast-paced environment.

· Strong attention to detail, critical thinking, and problem-solving skills.

· Ability to work independently with minimal supervision.

· Excellent communication skills (in-person, written, and phone).

· Professional and friendly customer service demeanor.

· Proficiency in Microsoft Excel, Outlook, and Word; comfort with paperless workflows.

· Team-oriented attitude with a willingness to learn.

Preferred Qualifications

· Associate degree or higher in Business, Accounting, or Finance strongly preferred.

· Experience with ERP and ticketing systems (e.g., Zendesk) a plus.

Work Environment & Physical Requirements

· Represent the company professionally in all internal and external interactions.

· Contribute ideas and participate in initiatives supporting company goals.

· Perform office-based work requiring extended periods of computer use.

· Ability to lift to 20 lbs. occasionally – office supplies and products.

· Occasional travel may be required.

Benefits

· 401(k) with company matching.

· Health, dental, and vision insurance.

· Life and disability insurance.

· Flexible schedule or Hybrid options.

· Paid vacation time and holiday pay.

· Employee assistance program.

· Opportunities for advancement.

Job Type: Full-time

Pay: $20-$22 Per Hour

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Nokomis, FL 34275

Salary : $20 - $22