What are the responsibilities and job description for the Customer Service Representative - Part-time position at Lil' Kickers of Vancouver?
Join our Customer Service Team!
Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.
Company Overview Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round. Responsibilities:
- Fun and friendly environment
- Flexible and consistent hours
- Competitive wages
- Tip Pool
- Paid training
- Paid sick time
- Referral program
- Opportunity for advancement
- Fitness-casual dress code
- Employee discounts
- Free Membership
Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.
Company Overview Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round. Responsibilities:
- Professional telecommunications etiquette when on the phone and sending emails
- Assisting with sales of programming and customer memberships
- Troubleshooting customer questions and inquiries regarding their program of interest
- Understanding and proper use of our Point of Sales and scheduling systems (DASH)
- General facility upkeep and minor maintenance
- Proper food & beverage handling, product knowledge, serving and performing accurate transactions
- Managing café appearance with stocking, facing and rotation of inventory
- Performing proper cash handling and credit/debit transactions
- Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service
- Collaborate with customers to answer questions and problem solve
- Effectively and professionally communicate with customers in person, on the phone, and by email
- Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms
- Serve food, beverages, and concessions (must have a MAST permit)
- Help maintain a clean facility
- Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. They also:
- Build rapport with all customers and families
- Multi-task and manage time effectively
- Know how to have fun on the job!
- Previous customer service experience is preferred but not required.
- Undergo a background check
Salary : $16 - $18
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