What are the responsibilities and job description for the Welcome Center Staff position at Lima Family YMCA?
The Lima Family YMCA in Lima, OH, is seeking Welcome Center Staff members to join our team.
We are looking for applicants who are available to work approximately 20-25 hours per week.
Evenings: 12:00p.m.-8:00p.m.
And Weekends
LOCATION: Lima, OH
DEPARTMENT: Membership
TYPE: Part-time
MIN. EXPERIENCE: Student (High School)
PAY RATE: $11.00 per hour
GENERAL FUNCTION:
Under the direction of the Vice President, the welcome center staff member is responsible for informing and serving YMCA members and patrons according to YMCA policies and procedures, and exhibiting the core values of caring, honesty, respect, and responsibility in all aspects of their work with the Lima Family YMCA.
QUALIFICATIONS:
- High school graduate or in process of graduating
- Reliable transportation to attend work
- Team player with a positive, service-oriented attitude
- Interested in contributing to the mission of the YMCA
- Outgoing personality and strong customer service skills
ESSENTIAL FUNCTIONS:
- Greet all members and visitors with a smile and a personal greeting. Employ effective sales/customer relations techniques
- Properly perform switchboard operations as required, including answering all calls on or before the third ring, providing standard information in response to inquiries, transferring all calls to the proper extension
- Consistently use the facility access system to scan all membership data cards or enter forgotten card information for all members
- Check program participant’s cards to assure that the card is current
- Answer membership/program inquiries, explain membership enrollment information, and complete membership applications and related record keeping as necessary
- Maintain membership records and logs following Reception Center Policy
- Uphold and exemplify the principles of the YMCA Exceeding Expectations Program
- Perform all other duties as assigned by the supervisor
- Employees are held responsible for the duties of the job
- Responsible for strict adherence to all branch/department policies and procedures related to safety and conduct rules and other regulations
- Attend all required trainings and any other meetings as determined by your supervisor
- Other duties as assigned
BENEFITS:
- Free Individual membership to the Lima Family YMCA
- 403(b) Retirement Savings Account
- YMCA Apparel
Job Type: Part-time
Pay: $11.00 per hour
Shift:
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Lima, OH 45801: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $11 - $0