Project Manager

Project Manager

About This Role

As a Project Manager at LimeLight Marketing, you will lead and oversee the planning and execution of projects for multiple client accounts, with support from senior staff. This will include website projects built in WordPress and other web platforms, as well as marketing projects such as brochures, logo designs, videos, and more.

The ideal candidate for this role has experience in customer facing positions, a keen eye for detail, and is analytical and able to identify key requirements and communicate them to others. The Project Manager is responsible for building relationships with clients at various levels, as well as helping to define strategies and lead tactical executions.

You’ll work with business development in the sales process to gather business and technical requirements necessary to scope and estimate project budgets, working closely with our creative and development teams. You’ll work with various specialists to deliver projects that achieve the project goals, delight the client, and maintain the engagement and motivation of the internal team throughout the project.

To be successful in this position, you’ll be a self-starter, eager to learn, tech-savvy, and have excellent time management and prioritization skills to consistently meet deadlines. If you can spot obstacles ahead of time and quickly create a plan to get around those roadblocks, that’s an essential skill. If you can couple that with stellar communication and a near-obsession with details, well, then we should definitely talk.

Highest priority job responsibilities:

• Lead the gathering and documentation of business and technical project requirements
• Work with clients and the Account team to extract project goals and requirements
• Set up and review project plans with guidance from senior operations staff
• Intake and assign client support tickets for development maintenance retainers
• Write project briefs and documentation, with review from senior operations staff
• Ensure project teams are briefed on project requirements and expectations
• Ensure projects stay on time and are delivered in scope
• Handle and resolve client complaints, escalate if necessary
• Ensure all work delivered are fully tested/verified, and issues are resolved prior to delivering to client
• Responsible for ensuring LimeLight’s processes for website and marketing projects are followed (with input from strategists and senior operations staff as needed)
• Build, maintain and grow positive relationships with clients by serving as the client’s primary contact
• Lead communications with the client and team in an efficient, effective and collaborative manner
• Demonstrate superior knowledge and understanding of the client’s industry and products/services, business and communication objectives, competitive landscape, and distills knowledge to others on the team
• Collaborate with Account Supervisor(s) to turn ideas and insights into creative and tactical deliverables with collaboration with other team members
• Review work based on project brief alignment, proper product details, brand mandatories, production specs, legal requirements, etc. with strong attention to detail

Who We Want

• Problem solver with the innate ability to ask smart questions and think outside the box.
• Communication role model who excels in setting clear expectations, asking the right questions, and using strong communications to drive the desired results.
• Passionate, analytical professional who seeks to constantly learn and grow in all things related to project management in a digital marketing agency.
• Dedicated achiever with an internal drive for consistently exceeding expectations.
• Recognize when to verbalize red flags associated with client communications or issues related to project budgets, timelines, accuracy or barriers to producing great work
• Respect deadlines and processes while being open and flexible to new approaches
• Excel at presentation, verbal and written communication skills
• Possesses a working knowledge of digital campaigns and projects
• Recognize upsell opportunities and successfully discuss and sell-in additional LimeLight services

About You

• Experience working with customers/clients in various settings, intaking requests and turning those into results and deliverables
• Someone with a process-oriented mindset, who creates efficiencies in their own workflow whenever possible
• Bachelor’s degree in marketing, business, communications, or a related field
• Proven to have excellent time management skills and is an excellent communicator
• Has a strong work ethic and personal accountability
• Can effectively give and receive constructive criticism

Our Why

To be an ambitious agency that clients never want to let go of and employees never want to leave.

LimeLight Core Values

THE CLIENT’S BEST INTEREST IS OUR BEST BUSINESS

We dig deep and care deeply about doing work that will help our clients’

brands and businesses pursue big goals and reach them.

SQUEEZE THE DAY

How do you get juice from a lime? A little pressure. Push yourself every

day to get your heart, mind, and actions in sync so you only look back

with pride.

WE OVER ME

Team first, team last, team in the middle. As we pursue and support

individual ambitions, it’s all in service to lift LimeLight as a whole.

PROVE IT (THEN IMPROVE IT)

Got an idea? Something you want to dive into? Do it. Try to prove your

theories and turn commentary into outcomes. Then, keep asking and

keep acting to make it continually better.

What We Offer

• A competitive benefits package- because we know the work you do is hard and we recognize how valuable you are. Group health, dental, and life insurance with LimeLight contribution.
• Simple IRA with 100% company match on first 3%.
• Flexible (self-managed) vacation — we hire people who are trusted to make good decisions on when to be at work and when to take time away from work.
• Flexible schedule with the option for ½ day Fridays.
• 8 company paid Holidays.
• A strengths-based and performance-oriented culture.
• Between Christmas Eve and New Years Day, LimeLight offices are closed and employees have paid time off work.
• Flexible work environment with the availability to work from home and in the office.
• Remote work stipend.
• Leaders who support, position, empower and engage you.
• Ongoing learning and development opportunities.
• Collaborate with diverse members across teams with weekly group learning opportunities
• Incredibly awesome Team Retreat.
• Epic company Christmas party.
• Paid maternity and paternity leave.
• Employee and client referral bonuses.
• Dedicated time for your health and wellness, including group workouts.
• Beautiful new office located downtown Pittsburg.
• Competitive salary with benefits.