What are the responsibilities and job description for the Customer Service Rep I - PHC position at Lincare?
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.
Job Responsibilities:
- Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
- Documents calls and intakes in computerized record keeping system (Productivity)
- Verifies and updates demographic information such as address and telephone number in computerized records