What are the responsibilities and job description for the Customer Service Rep position at Lincare?
**Generous Sign-On Bonus Offered to Eligible New Hires**
- work directly with medical professionals and physicians to facilitate patient care
- advocate for and work in lockstep with chronic patients
- partner with physicians and other health care providers to facilitate the ongoing medical care of their patients
- make a difference in the growth of an organization and the quality of care they offer their patients
- work for an organization that rewards success and fosters a culture of promotion
Job Responsibilities include:
- Connecting with patients and health care providers to provide outcome-based solutions for our physician referral sources and existing patient population
- Submitting new orders and monitoring their completion, from initiation to setup, working closely with the clinical, sales, and service departments
- Preparing and analyzing the billing and setup paperwork for patient services
- Working closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
- Recommending potential products or services to management by collecting patient information and analyzing customer needs
- Actively participating in the training of new customer service and sales personnel
#CSR
- High school diploma or GED required
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements
- Problem solving skills
- Documentation skills
- Listening skills
- Adept at resolving conflict
- Ability to analyze information
- Multitasking capabilities
- Computer and technological literacy
- Positive and professional personal image
Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.