What are the responsibilities and job description for the Sr Customer Service Rep position at Lincare?
This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.
Job Responsibilities:
- Assists the Customer Service Supervisor in overseeing all Customer Service personnel
- Answer incoming calls
- Assist customers with questions
- Enters new orders and assists sales representatives in obtaining compliant billable documents
- Actively participates in training all Customer Service personnel, including new hires
- Monitors the flow of orders to and from the Customer Service Department
- Deletes, corrects, or re-enters patient orders as necessary
- Monitors phone calls to ensure proper telephone techniques are used by Customer Service personnel
Qualifications:
- Read and analyze documents such as patient orders and chart notes
- Comprehend pharmacy prescription terminology
- Effectively communicate with co-workers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
