What are the responsibilities and job description for the Service Advisor position at Lindsey Auto Repair?
Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, providing exceptional customer service while ensuring that their vehicle maintenance needs are met. This role requires a strong understanding of automotive service processes and the ability to communicate effectively with both customers and technicians.
Duties
- Greet customers and assess their vehicle service needs.
- Provide accurate estimates for repairs and maintenance services.
- Utilize auto estimating software to prepare service orders.
- Communicate effectively with technicians regarding customer concerns and service requirements.
- Maintain detailed records of services performed, parts used, and customer interactions.
- Ensure timely follow-up with customers regarding their vehicle status and any additional services needed.
- Promote automotive sales by recommending relevant products and services based on customer needs.
- Address customer inquiries and resolve any issues related to service delivery.
- Stay updated on industry trends, new technologies, and best practices in automotive service management.
Requirements
- Proven experience in automotive service or related fields is preferred.
- Strong knowledge of vehicle maintenance and repair processes.
- Familiarity with auto estimating software and service writing practices.
- Excellent customer service skills with the ability to communicate clearly and effectively.
- Ability to work collaboratively in a fast-paced environment while managing multiple tasks.
- Knowledge of air brake systems is a plus.
- Previous experience in automotive sales is advantageous but not required.
- A commitment to providing high-quality service and maintaining customer satisfaction.
Join our team as a Service Advisor where your expertise will make a significant impact on our customers' experiences!
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- Paid time off
Work Location: In person
Salary : $40,000 - $55,000