Regional Service Manager

Our Culture

At Lineage, we move to the beat of a different drum. Our core values—Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion—aren’t just words; they shape the way we serve our customers, support our teams, and give back to our communities. From local charitable partnerships to global mission trips, we use our time, talents, and resources to make a difference.

We celebrate success, encourage innovation, and invite every team member to bring their insights to the table. Ready to discover your true potential? Join the Lineage family.

Position Summary

The Regional Service Manager oversees service department operations, technician productivity, and financial performance across the region. This role ensures smooth day-to-day execution, effective team development, and outstanding customer experience. We’re looking for a data-driven, people-focused leader who’s ready to build a strong, accountable, and healthy work culture.

Key Responsibilities

• Recruit, hire, train, and manage service staff in line with company standards
• Set clear performance expectations, conduct regular one-on-ones and reviews
• Monitor service metrics (e.g., call volume, productive hours) to drive improvements
• Lead technician development through training and skill matrices
• Manage staffing levels based on workload and efficiency
• Foster a culture of motivation, accountability, and team unity
• Achieve service revenue targets; control labor, parts, supply, and travel expenses
• Handle customer escalations, especially for high-value accounts
• Conduct quarterly visits and technician ride-alongs to ensure field excellence
• Run weekly service meetings and collaborate with sales/admin for a seamless customer experience
• Maintain a safe, clean, and organized service department and inventory
• Ensure first-call dispatching and support efficient workload coordination
• Complete timely reviews and training recommendations for team members

Qualifications

• Bachelor's degree preferred
• 5 years in service management or supervisory role (mailing/copier industry a plus)
• Proven success leading high-performing service teams
• Strong analytical and data interpretation skills
• Excellent verbal/written communication, organizational, and leadership skills
• Familiarity with Microsoft Office; e-Automate or similar systems is a plus
• Ability to build relationships with clients and work cross-functionally

Supervisory Responsibility

This position directly supervises service technicians and field personnel.

Working Conditions & Physical Effort

• Office and field-based environment
• Occasional lifting (up to 75 lbs), filing, standing, and reaching
• Frequent communication required (speaking/hearing)

Travel

• Local travel for client visits and technician support
• Occasional vendor training travel

Benefits

Lineage offers a full suite of benefits for full-time employees, including:

• Medical, Dental, and Vision Insurance
• Company-paid Long Term Disability & Basic Life Insurance
• Optional Life, AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Insurance
• $1,000 Health Payment Account
• 401(k) & Roth 401(k) with employer contributions
• Paid Time Off (starting at 12 days) Paid Holidays
• Parental Leave
• Annual Bonus Programs
• First-Time Homebuyers Program – $10K toward your first home
• Emotional, financial, and spiritual support through Area Caring Teams

Equal Opportunity Employer

Lineage is an Equal Opportunity Employer and welcomes candidates of all backgrounds. Lineage is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

📩 Ready to Apply?

Send your resume to jbarnes@trustlineage.com

Join a company where culture meets impact.