Program Supervisor (Residential Department)

POSITION TITLE - RESIDENTIAL SUPERVISOR

Position Summary

Oversee assigned residential locations to assure quality services are provided in compliance with all accreditations, auditing and organizational standards. Provide active supervision and instruction to staff in the development and implementation of persons served Life Plan/CCSP.

Essential Job Functions

• Lead area staff to manage and implement programs and services consistent with licensure and accreditation bodies, evaluate the results of overall operations regularly and systematically report results to the Residential Administrator.
• Interpret policies and procedures to area personnel.
• Provide supervision to all assigned personnel and provide on-going instruction of assigned personnel in day-to-day responsibilities.
• Maintain records to assure overall compliance with licensing, accreditation, auditing, and agency standards.
• Represent residential services and Link Associates to internal and external stakeholders, persons served and the community in a professional manner.
• Conduct routine staff meetings to review persons served goals, their wants/desires, and health needs.
• Assume on-call responsibilities as assigned.
• Confer with persons served and stakeholders to evaluate, market, and promote services/openings available in all Link programs.
• Instruct and counsel persons served as needed.
• Ensure documentation for persons served is complete, accurate for billing submission, and provide monthly program updates for persons served to case coordinator.
• Provide supervision to all department personnel including coaching, the development and review of performance evaluation, completing the interview process and proposed salary adjustments.
• Compile information and consult with Department Head for preparation of disciplinary actions as needed and participate in the disciplinary actions as coordinated with the Executive Director and/or Residential Director.
• Review and process employee payroll, and mileage timely and accurately.
• Review and approve on individual basis for persons served, instructional activity requests and provide direct support to persons served in money management.
• Supervise all assigned personnel through the delegation, coaching and monitoring of their performance. Schedule counselors to ensure proper coverage. Provide on-going instruction of assigned personnel in day-to-day responsibilities and ensure attendance and completion of all required trainings/meetings.
• Supervise and provide coaching to assigned personnel to ensure the goals and CCSP for persons served are implemented and progress is being made and recorded.
• Oversee the development of the persons served goals as assigned, including staffing prep-work and on-going progress on goals. Punctually and professionally attend meetings for persons served as assigned.
• Review monthly income and expenses and monitors financial status for individual persons served.
• Supervise and coach assigned personnel to ensure that individual and group activities are in coordination with the person served daily goals.
• Supervise assigned personnel in meeting all medical needs of the persons served (medications, doctor appointments, etc.).
• Instruct and coach person served to become more independent in daily living skills and provide guidance to person served in all life settings.
• Assure quality services are provided that in compliance with all accreditation and organization standards.
• Provide transportation for person served as needed.
• Assist in the development and ensure the implementation of assigned person life plans and provide required documentation.
• Assist Residential Administrator with other duties as assigned.
  
  

Qualifications

• Bachelor’s degree in Education, Social or Human Services with two (2) years related successful work experience and one (1) year of supervisory experience. Exceptions must receive prior approval from the Executive Director.
• Must meet agency policy on transportation and background checks.
• Must meet agency Medication Manager Certification.
• Possess ability to work on a daily basis utilizing standard home and office equipment.
• Proven proficient ability to use independent judgment, analytical/decision-making skills, verbal and written communication skills, multi-tasking skills, human relation skills, team working skills, and organizational skills.
• Position will contain Medium physical work consisting of occasional 2-handlifting from floor to waist of up to fifty (50) pounds and occasional 2-hand push/pull of up to sixty (60) pounds of force. This position consists of frequent standing, walking and reaching. The position requires frequent forward bending or crouching or stooping. The employee will need to occasionally climb stairs without the use of railings and occasionally sit.
  
  

This job description does not state or imply that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Each employee is responsible for knowing and following Link Associates Policies and Procedures.

About Link Associates

Link Associates is a community based non-profit organization that provides services for more than 600 individuals with intellectual disabilities and their families since 1953. Services offered by more than 300 employees support a full integration into the greater Des Moines community. Every person served by Link Associates has the primary diagnosis of intellectual disability and frequently other intellectual and physical conditions as well. Although other organizations serve people with intellectual disabilities, Link Associates provides a full range of services. People with intellectual disabilities attend school, go to work, participate in leisure opportunities and shop along with the rest of the community. However, people with intellectual disabilities and their families face exceptional challenges in maintaining support,, especially when they become adults. Adults with intellectual disabilities are often overlooked as it is more difficult to appeal to public support when they physically change from children to adults. Link Associates recognizes the unique services needs by offering residential, day habilitation, community employment, transportation, case management, and leisure services. When combined, these services meet the full spectrum of life-long needs as well as the needs of their family.