What are the responsibilities and job description for the PC Support Technician position at Link Solutions, Inc.?
Company Description
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Job Description
Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KC team.
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities:
Qualifications
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Job Description
Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KC team.
- Must be a US Citizen
- Non-remote (relocation incentive available)
Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Job Responsibilities:
- Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
- Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
- Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.
- Install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
- Install and configure network interfaces and Internet connections
- Diagnose network cable and configuration problems.
- Installs and maintains specialized software, including performing setup functions.
- Coordinate support with the local Network Enterprise Center.
- Services support tickets for Training Management Directorate (TMD) users.
- Implement and design an organization-wide set of standards for the implementation of future and existing information systems.
- Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.
Qualifications
- US Citizen
- Must have or be able to obtain and maintain a Secret Clearance (willing to sponsor the right candidate).
- IAT Level I Certification (CompTIA A CE, Sec CE, equivalent or higher).
- Two (2 ) years of related experience.
- Windows workstation systems administration training.
- Have and maintain CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop
- Secret Security Clearance
- Associate's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, etc.
- IAT Level II Certification (CompTIA Security CE equivalent or higher).
- Problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
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