Customer Solutions Engineer, Marketing Solutions

Company Description

LinkedIn is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid or remote work options, meaning you can work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together, or this role can be performed remotely in most locations in the country of employment.

The LinkedIn API Program enables customers and partners to maximize their performance on LinkedIn and is a core part of how we plan to scale LinkedIn’s Marketing Solutions business into the future. We are looking for a Customer Solutions Engineer to play a key role in scaling this Program globally with a focus on advertiser demand and the Media Agency landscape. Within the Marketing ecosystem, Agencies serve a crucial business function, often relied on for the creation, planning, and activation of campaigns on behalf of their clients. As a Customer Solutions Engineer, you will operate as the connective tissue between LinkedIn Marketers, Advertising Agencies, and our API ecosystem, helping marketers grow and advance their business through partner solutions or direct integrations.  
 

Responsibilities    

• Work with sales and partner teams to interpret customer requirements and deliver integrated solutions that will drive end-customer success.   
• Develop and maintain relationships with key strategic partners; build trust through your deep technical expertise of their platforms and customer needs.   
• Collaborate with cross-functionally with Agency Leads and Product teams to develop, manage and grow partner relationships with a focus on technical aspects (i.e. technical presentations, trainings, consultations, and best practices).   
• Be an expert on LMS’ API capabilities and partner offerings from a technical lens; partner with sales teams to recommend and up-sell partner solutions and deploy or advance successful customer integrations.   
• Advocate for API improvements with internal product and partner engineering teams that will benefit end-customers; highlight issues, trends, and opportunities for integration enhancements.   
• Develop integration guides and best practices to accelerate API adoption, improve time to-revenue and deliver a great customer experience.   
• Maintain subject matter expertise on marketing technology and API trends.  

Qualifications

Exceptional candidates will have a strong background building impactful relationships, designing and/or advocating solutions to common challenges across the marketing technology landscape.  
   

Basic Qualifications   

• Bachelor’s degree in a quantitative major, including Marketing or Engineering  
• 7  years’ experience in troubleshooting technical issues in a client facing role   
• Minimum 3 years working with AdTech/marketing technology platforms OR API partner and developer programs   

  
Preferred Qualifications   

• Experience in Solutions Engineering or Technical Consulting is strongly preferred  
• Experience either working directly within or building solutions into the Agency ecosystem 
• Experience working with development technologies including Java, .Net, XML, REST, OAuth, XML, etc.   
• Proficiency in online media, ad technology, marketing technology and API partner and developer programs.   
• Proven track record of solving complex technical problems and providing an excellent experience for customers in the process.   
• Passionate about partner ecosystems and businesses; you enjoy staying informed about industry advances and new innovations in the space.   
• Skilled in interacting with sales/partner business leads and technical stakeholders and translating complex customer needs.   
• Excellent communicator; experience in technical writing.   
• Outstanding organizational and planning skills, demonstrated ability to work with complex cross-functional teams and prioritize multiple projects simultaneously in a rapidly growing and changing environment.   
• Enthusiastic, can-do attitude; enjoy working with customers, solving their problems, and innovating in a fast-paced environment 

LinkedIn is committed to fair and equitable compensation practices.

As required by C.R.S. § 8-5-201(2): (Colorado only) The minimum pay for this role is $154,000 OTE. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock and benefits. For additional information, visit: https://careers.linkedin.com/benefits.

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Additional Information

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.  Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

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