What are the responsibilities and job description for the LIFTS DISPATCHER position at Linn County?
Linn County is committed to creating a Customer-Center Culture placing our internal & external customers at the center of everything we do! Why do we do this? We get that question a lot. The answer is simple: We want our customers to have a positive experience. Our co-workers are customers too. Exceptional internal customer satisfaction leads to exceptional customer satisfaction for the public!
Why work at Linn County?
- Competitive wages with annual pay increases & annual cost of living increase (depending on budget)
- Medical, dental, vision, short & long term disability, and supplemental life insurance
- Iowa Public Employee's Retirement Pension Plan (IPERS)
- Wellness program offering credit on insurance premiums to eligible employees
- Free on-site fitness centers
- 100% County paid basic life insurance
- 12 paid holidays per year
- Training & professional development opportunities
New Hire: $21.24 · 90 days: $22.28 · 1 year: $23.44 · 2 years: $24.72 · 3 years: $26.10
About LIFTS Dispatcher:
Responsible for receiving transportation requests, preparing driver daily schedules, and dispatching a fleet of vans and buses for the purpose of transporting elderly, individuals with a disability, and other passengers. May perform substitute driving duties as needed. Work is performed under immediate supervision. Knows the County’s Customer-Centered Culture principles, the County’s Mission, Strategic Plan and Core Values and demonstrates a commitment to customer satisfaction for all customers on a regular basis.
- Receives telephone requests for service and enters data into software system.
- Assigns routes and schedules to drivers and assigns vehicles to drivers based on route loads.
- Dispatches vans and buses via two-way radio system.
- Dispatches road calls to in-house and outside service vehicles.
- Maintains records necessary for operation.
- Controls daily schedule via computer system, radio, and telephone.
- Drives a minimum of one (1) day per month to maintain familiarity with routes and serves as backup driver as needed.
- Assists in area evacuations/emergencies under Emergency Management Agency (EMA) command.
- Performs all other related duties as assigned.
- Knows the products they personally produce and the customers of each product. Listens to the “Voice of the Customer “and closes gaps between customer expectations and experience whenever possible.
- High school diploma or equivalent required.
- One (1) year of experience in paid driving, customer service, or human services. Experience driving trucks/vans/buses strongly preferred.
- Knowledge of traffic rules and regulations.
- Knowledge of geographical areas of Linn County.
- Ability to communicate courteously and professionally with the public and staff.
- Ability to understand and follow simple oral and written instructions.
- Ability to read street and road maps.
- Ability to operate a variety of equipment and machines, including a computer, two?way radio, telephone, copy machine, mobile data computer, and common office equipment.
- Ability to dispatch and monitor the activities of several vehicles/drivers simultaneously, while maintaining professional control.
- Ability to multitask in a fast-paced environment and accurately perform duties.
- Ability to make critical decisions in emergency situations, remaining calm and in control.
- Ability to carry parcels, assist wheelchairs up ramps and transfer passengers from wheelchairs to other seating.
- Skill in the operation of buses safely on urban streets and rural roads.
8 a.m. - 5 p.m.
Salary : $23 - $44,179