What are the responsibilities and job description for the Data Center Operations Technician position at Liquid Web LLC?
Liquid Web is looking to add a Data Center Operations Technician to our Lansing team. This role will be part of a 24/7 team supporting operations and will be responsible for setup, monitoring, and maintenance of the data center hardware and infrastructure. As this team is staffed 24/7 there is no on call rotation required. We are happy to consider talented entry level candidates, Linux hobbyists, and technology enthusiasts who are ready to learn and grow with us. Starting wage is $18.00 - $21.00 an hour with full benefits starting the month after hire, PTO at 90 days, and 401K with company matching.
Responsibilities:
- Decommissioning hardware
- Destruction of data on reclaimed devices
- Track inventory and maintain accurate recordkeeping
- Test and troubleshoot hardware
- Perform audits of datacenter infrastructure
- Monitor incoming tickets, chats, and alerts. Provide initial hands-on response
- Check IP status on RBLs and process as needed
- Assembly, troubleshooting, and configuration of servers, firewalls, switches, etc.
- Installing various operating systems and applying base configurations
- Communicating with customers via telephone, chat, and email to provide exceptional support
- Perform hardware firmware upgrades, and learn new hardware platforms
- Rack servers, install cabling, and assist with other infrastructure needs
- Deploy complex, highly available infrastructure and services
- Assist with additional duties as instructed by leadership/senior techs on the team
Skills, Competencies, and Qualifications:
- 1 years relevant experience
- Solid working knowledge of computer hardware
- Excellent written and verbal communication skills
- Exemplary organizational skills and attention to detail
- Excellent diagnostic skills
- Proven customer service acumen
- Solid working knowledge of various Linux distributions
- Experience installing, maintaining, and troubleshooting the LAMP stack
- Basic experience with Windows Server
- Basic networking knowledge
- Understanding of different RAID configurations
- Ability to setup and configure various operating systems
- Ability to appropriately set up and decommission hardware within the constraints of the data center
We Offer:
- 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription
- Traditional and Roth 401k with company matching
- Fun employer-sponsored events
- A collaborative team culture
- Consistent/set work hours
- Challenging non-redundant daily duties
- A voice in how things get done
- Access to ongoing training
Disclaimer:
This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.
Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.
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Salary : $18 - $21